Family Partner - Part Time Milford, MA

Riverside Community Care; Milford (MA); On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

Health insurance

Flexible Spending Accounts

Holidays and paid time off

403(b) retirement plan with employer‑s

Employee referral bonus

Employee YMCA discounts

Job summary

Riverside Community Care is seeking a Family Partner for the Mobile Crisis Intervention team in Milford, MA. The role supports families with youth experiencing behavioral health crises, drawing on lived parenting experience to build trust and empower families.

The position emphasizes collaboration with MCI clinicians, advocacy, education, and navigation of community resources, with a focus on ensuring safe, timely access to services for families and their children.

Qualifications

• Must be a parent with lived experience navigating education, child services, or behavioral health systems.
• Experience supporting families during crises and transitions.
• Strong communication and advocacy skills.

Responsibilities

• Provide advocacy, encouragement, and practical support to families served by the Mobile Crisis Intervention (MCI) program.
• Co-respond with MCI Clinician to participate in mobile crisis intervention for youth and families.
• Offer follow-up crisis stabilization support and help families navigate behavioral health systems.
• Identify and connect families to appropriate resources and services.
• Coordinate referrals and collaborate with families to promote engagement and transition to ongoing services.

Skills

Lived experience

Caregiver background

Crisis intervention

Communication

Job description

Riverside Community Care

Love what you do!

Family Partner - Part Time

The Mobile Crisis Intervention (MCI) program provides crisis and behavioral health assessment, intervention, and stabilization services 24 hours per day, seven days per week, and 365 days per year (24/7/365) for individuals of all ages who are experiencing a behavioral health crisis.

The mission of MCI is to respond rapidly, assess effectively, and deliver a course of treatment intended to promote recovery, ensure safety, and stabilize the crisis in a manner that allows the person served to receive appropriate services in the community, or if medically necessary, in an inpatient or 24-hour diversionary level of care.

The Family Partner is an integral member of the interdisciplinary Mobile Crisis Intervention (MCI) component of the larger Community Behavioral Health Center (CBHC).

Drawing from their lived experience as a caregiver of a youth with special needs and/or behavioral health needs, the Family Partner uses their unique perspective to build trust, foster connection, and support family empowerment. This experience informs their ability to support the delivery of welcoming, supportive, and responsive MCI services to families experiencing a behavioral health and/or substance use crisis.

The Family Partner:

• provides advocacy, encouragement, education, and practical support to families served throughout the MCI process
• co-responds with the MCI Clinician to participate in mobile crisis intervention with youth and their families
• provides follow-up crisis stabilization services and support to families in navigating the behavioral health system and provides brief interventions that address behavior and safety
• assists in identifying and accessing appropriate resources
• participates in the referral and coordination process
• works collaboratively with the families served to promote engagement and provide support during the transition to ongoing services, strengthen advocacy skills, and build the confidence needed to support their child’s well‑being and development

NOTE: This position requires that the applicant is a parent with lived experience navigating the special education, DCF, DMH, DDS, or mental health service delivery system on behalf of your child. Applicants who do not demonstrate this experience cannot be considered for this role.

Schedule: Part Time 24 hours per week; Thursday through Saturday 12 p.m. - 8 p.m.

Pay Rate: $22.94/hour

• additional $1 for CPS
• additional $2 for CARC

Why You’ll Love RiversideWe make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best‑in‑state employer by Forbes.

Benefits include:

• Comprehensive, high-quality health, dental, and vision insurance options
• Flexible Spending Accounts –both medical and dependent care
• Twelve paid holidays
• Separate accruals for vacation (increases with tenure), personal, and sick time
• Tax‑deferred 403(b) retirement savings plan with employer matchEmployee Assistance Plan / Travel Assistance Plan
• Employee bonus for referrals resulting in hiring
• Discounts to movie theaters, sporting, and entertainment events
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee

Learn more about our benefits and culture:

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