Family Partner, MGH

Mass General Brigham; Somerville (MA); Hybrid; USD 40,000 - 80,000; Full time

Job summary

An innovative healthcare organization is seeking a Family Partner to join their maternal community health team. This role involves providing essential support to pregnant and parenting individuals, helping them navigate healthcare services and achieve their clinical and social health goals. As a Family Partner, you will act as a vital link between participants and healthcare providers, ensuring access to necessary resources. With a commitment to health equity and community service, this position offers a unique opportunity to make a meaningful impact on maternal and child health outcomes. Join a team that values collaboration and strives for excellence in patient care.

Qualifications

• Experience in clinical settings preferred.
• Ability to work collaboratively with diverse populations.

Responsibilities

• Support participants in navigating prenatal and postpartum care.
• Deliver skills-based coaching and health education to participants.
• Enroll individuals into the Maternal Community Health Program.

Skills

Case Management

Patient Navigation

Community Health Work

Bilingual (Spanish/English)

Communication Skills

Organization Skills

Education

High School Diploma

Tools

Electronic Medical Records

Data Management Software

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This Family Partner position will join the MGB maternal community health and health equity team and work with program participants in the Family Partnership Program (FPP) who are planning to deliver at Massachusetts General Hospital. The goals of the MGB maternal community health and health equity approach are three-fold:

1. Advance strategies for accessible support throughout pregnancy, childbirth, and the postpartum period throughout Mass General Brigham and in the communities it serves.
2. Advance multidisciplinary services that work to solve for physical health conditions, mental health conditions, and social risk factors.
3. Increase access to hospital and community based social risk informed care programs integrating health education, self-management support, and connection to resources.

The role of the Family Partner is to serve as a skills-based coach for pregnant and parenting individuals to achieve their clinical and social health goals. As a key part of the MGB maternal community health and health equity team, the Family Partner acts as a bridge between the program participant and MGB maternal community health and health equity programmatic network, as well as the connection to internal clinical partners and external social service providers. The Family Partner strives to address individual, institutional, and community level barriers associated with access to care, and support individuals’ clinical health goals and clinical self-management practices. The Family Partner also provides coaching on social health goals and supports participants in building social opportunity as a strategy to improve maternal and child health outcomes across the life course. Family Partners work with FPP participants from their pregnancy through to their child’s first birthday.

Principle Duties and Responsibilities

The Family Partner position requires adequate knowledge (or the ability to learn) about maternal and child health promotion, the social determinants of maternal and child health equity, prenatal and postpartum healthcare delivery, health systems improvement opportunities, and the network of social services in their geographic catchment area.

The hours of this position are 40 hours per week, Monday through Friday. Family Partners’ work location is fluid within their geographic catchment area based on the needs of program participants and the program itself. Family Partners meet with program participants virtually and in person.

Responsibilities include:

• Participate in all MGB Family Partner trainings to support healthy pregnancies, facilitate self-management of pregnancy related conditions, understand the most common medical conditions affecting maternal health outcomes, and the coaching approach.
• Enroll eligible individuals into the MGB Maternal Community Health Family Partnership Program
• Complete an initial assessment to identify with the program participant their specific clinical and social health goals and create a care plan accordingly in line with clinical and social care protocols.
• Support participants in navigating prenatal and postpartum care and serve as the liaison between the patient and the MGB institutions’ clinical care teams.
• Deliver 1:1 skills-based coaching and health education to participants through a range of communication methods such as text messaging, phone, video calls, Patient Gateway, and in-person visits.
• Support participants navigating federal and state offices to access resources.
• Refer program participants to external community partners, and internal MGB institution providers as appropriate, and work closely with partners and providers to ensure a warm handoff.
• Complete all patient tracking in appropriate electronic medical record and other programmatic tracking software.
• Meet with every client at 96 hours post-delivery in person and support their immediate needs.
• Participate in Family Partnership Program and/or MGB Maternal Community Health initiative-wide programming
• Support requests to Cradles to Crayons, which includes monthly supplies retrieval, storage, and dissemination
• Participate in complex care meetings with patients supported by multiple internal or external partners.
• Other duties as assigned

Qualifications

KNOWLEDGE, EDUCATION, SKILLS REQUIRED:

• High School Diploma Required
• Experience working as a case manager/patient navigator/community health worker strongly preferred
• Experience in a clinical setting a plus
• Demonstrated commitment to improving social determinants of health
• Bilingual Spanish/English preferred
• Computer and data management proficiency.
• Ability to work collaboratively and communicate effectively with others, including patients and families, staff from all sites and the community-at-large.
• Candidate must be able to thrive in a fast-paced environment on sensitive, complex issues.
• Excellent communication and organization skills, and attention to detail
• Ability to work in multiple settings, e.g. hospital, community sites, community health centers
• Knowledge of and passion for maternal and child health equity
• Strong ability to work with diverse, multi-cultural populations
• Knowledge of Boston and greater Boston communities and local community resources a plus
• Mastery of concepts and frameworks related to health inequities a plus

Additional Job Details (if applicable)

Remote Type: Hybrid

Work Location: 399 Revolution Drive

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.