Family Liaison

Pactforfamilies; Willmar, Northern (MN, KY); Hybrid; USD 49,000 - 51,000; Full time

Job summary

Pact for Families in Minnesota is seeking a Family Liaison to partner with children, youth and families through planning, implementation, transition, and aftercare, using strength-based, family-driven approaches.

You will work closely with Wraparound, FGDM, and other family-centered teams to connect resources, advocate, and support goal achievement, including travel within the region.

Qualifications

• Strong communication and interpersonal skills are required.
• Ability to build trusting relationships with families and partners.
• Ability to work independently and as part of a team to support family goals.

Responsibilities

• Partner with families to identify strengths, needs, goals, and priorities; support implementation of family-driven plans; participate in Wraparound and FGDM teams.
• Assist families with system navigation, resource identification, advocacy, and access to behavioral health, educational, healthcare, social services, and community supports.
• Collaborate with the MiiWrap Facilitator, family members, natural supports, and providers to support action planning and follow-through on family-centered plans.
• Reinforce and help families generalize skills from Wraparound and FGDM to promote long-term success and stability.
• Support development and implementation of transition and closing plans and provide structured aftercare and follow-up.
• Promote family voice, family choice, cultural responsiveness, and empower families to participate in decisions affecting their lives.
• Develop and maintain collaborative relationships with schools, county agencies, healthcare organizations, and community partners.

Skills

Strong communication

Relationship building

Independent and collaborative work

Education

High school diploma or equivalent

Job description

Job Summary

The Family Liaison serves as a supportive partner to children, youth, and families throughout planning, implementation, transition, and aftercare processes. Using strength-based and family-driven approaches, the Family Liaison assists families with system navigation, resource connection, advocacy, skill development, and implementation of individualized family-centered plans. Working closely with the Wraparound Facilitator, family team members, and community partners, the Family Liaison supports family goal achievement, continuity of care, transition planning, and structured aftercare services while promoting family voice, family choice, and long-term success.

Specific Responsibilities

• Partner with families to identify strengths, needs, goals, and priorities; support implementation of family-driven plans; and serve as an active member of Wraparound, Family Group Decision Making (FGDM), and other family-centered planning teams.
• Assist families with system navigation, resource identification, advocacy, and access to behavioral health, educational, healthcare, social service, and community-based supports.
• Collaborate with the MiiWrap Facilitator, family members, natural supports, and service providers to support action planning, goal implementation, skill development, and follow-through on strategies identified through family-centered planning processes.
• Reinforce, practice, and help families generalize skills and strategies developed through Wraparound, FGDM, and other family-centered interventions to promote long-term success and stability.
• Support development and implementation of transition and closing plans and provide structured aftercare and follow-up services to strengthen continuity of care and maintain connections to supports following service completion.
• Promote family voice, family choice, cultural responsiveness, and family-centered practices while fostering trusting relationships that empower families to actively participate in decisions affecting their lives.
• Develop and maintain collaborative relationships with schools, county agencies, healthcare organizations, mental health providers, community organizations, and family-run organizations to strengthen support networks and resource access.
• Maintain accurate documentation, referral records, progress notes, and required program records while ensuring confidentiality and compliance with agency, state, and federal requirements.
• Participate in supervision, team meetings, trainings, quality improvement activities, and other duties as assigned.

Qualifications, Knowledge, Skills, and Experience

• High school diploma or equivalent required. Experience supporting children, youth, and families through professional, community-based, or lived experience is preferred. Relevant education, training, certification, or experience in human services, family support, behavioral health, education, or a related field is beneficial.
• Knowledge of children\'s mental health, family support services, community resources, and educational systems. Ability to build trusting relationships, support family voice and choice, communicate effectively, and work independently and collaboratively with families and community partners.
• Commitment to culturally responsive practices and the ability to empower and support families in achieving goals, navigating systems, and accessing resources.
• Valid Minnesota driver\'s license, reliable transportation, and automobile insurance required. Ability to work flexible hours, including occasional evenings, as needed.

Starting Salary: This is a full-time position with comprehensive benefits. Salary will range from $49,412 annually depending on experience, education and training.

Travel: Extensive travel within a five-county area and occasional travel within the state and nationwide.