Family Intake Coordinator

The Road Home; South Salt Lake (UT); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Health Care Plan

HSA/FSA/HRA

403B Retirement Plan

Paid Time Off

Floating Holiday

Disability Insurance

Employee Assistance Program

Tuition Assistance

PSLF eligible

Job summary

The Road Home is seeking a Family Intake Coordinator to support families referred to FINCH. You will guide trauma-informed intake, verify eligibility, and coordinate referrals while collaborating with partners to connect families with housing-focused services.

This in-person role requires travel between resource centers and shelters, a strong sense of compassion, and attention to detail. 40 hours weekly; salary grade 6 starting at $18.90/hour.

Qualifications

• Strong interpersonal skills and ability to work with diverse populations.
• Provide thoughtful and attentive customer service with professionalism, patience, and empathy.
• Proficient computer skills including email, spreadsheets, and basic software.
• Able to take supervision and accept feedback; reliable and consistent in attendance.

Responsibilities

• Manage intake database and referrals to FINCH, maintaining waitlists.
• Verify eligibility including family size, TANF, and service needs.
• Coordinate and schedule intake appointments, providing transportation as needed.
• Collaborate with partners to ensure smooth intake processes and eligibility.
• Lead weekly intake coordination meetings with staff.
• Ensure secure handling of sensitive information and privacy.

Skills

Interpersonal skills

Customer service

Communication

Computer skills

Teamwork

Empathy

Reliability

Education

High School Diploma or GED

Tools

Excel

Job description

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community.We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week).

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY

The Family Intake Coordinator will provide trauma-informed, guest driven services to families being referred to the Family Interim Non-Congregate Housing (FINCH) Resource Center, playing a vital role in ensuring a smooth and compassionate intake process for families.

The Family Intake Coordinator will be the first point of contact for referrals from the Connie Crosby Family Resource Center and community partners, manage programming and TANF eligibility requirements, and coordinate new intakes for families referred to FINCH. This position requires a high degree of compassion, problem solving skills, organization skills and respect for guests as they will monitor sensitive personal data and support families in being connected resource center services.

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

*This is an in-person position that requires travel between various resource centers and shelters.

Location

Family Interim Non-Congregate Children Housing 315 W. 3300 South, South Salt Lake, 84115

Reports to

Family Engagement Supervisor

Position Status

Full-Time

Shift

40 hours/week

Grade and Starting Salary

Grade 6/ $18.90/HR

FLSA Status

Non-Exempt

Essential Duties and Responsibilities

1. Manage intake database system, ensuring timely response regarding referrals to FINCH, and maintaining the FINCH referral waitlist based on prioritization requirements.
2. Verify eligibility of referrals, including size of family, vehicle documentation, TANF eligibility, service animal, and other relevant information.
3. Collaborate with external partners and referral sources to ensure positive relationships, understanding of referral process, and FINCH eligibility requirements.
4. Coordinate and schedule intake appointments for families who are referred to FINCH, providing transportation as needed.
5. Facilitate weekly intake coordination meetings with staff.
6. Collaborate with internal and external programs referring families to ensure a seamless transition.
7. Participate in emergency drills and environmental safety activities, as required.
8. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.

Crisis Management:

1. Utilizing the training we provide to jump into high stress situations in an effective and trauma-informed way.
2. Collaborate with the crisis clinician on individuals with a variety of mental health issues.
3. Ability to accept direction and constructive feedback from Supervisor.
4. Provide direct, trauma-informed case management services to guests, including crisis intervention, outreach, ongoing assessments, goal setting, creative problem solving, agency and community resource utilization, and network building.
5. Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline.
6. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.

*Other duties as assigned.

*Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.

Promoting Best Practice

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.
• Maintain healthy boundaries using trauma-informed approaches in all interactions.

*Must pass a pre-employment background check and drug screening.

Education and Experience

• Experience working with diverse and/or vulnerable populations is preferred.
• High School Diploma or GED Preferred

Skills and Expectations

1. Strong interpersonal skills and ability to work with diverse populations.
2. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
3. Have strong computer skills. (email, spreadsheets, excel and more)
4. Ability to accept supervision, direction, and feedback with openness.
5. Be reliable, dependable, and consistent in attendance.
6. Self-starter and self-directed, with a proactive team mindset
7. Ability to work effectively with community partners.
8. Creativity in problem-solving and adaptability in dynamic environments.
9. Familiarity with the Housing Focused shelter

Physical and Equipment Requirements

• Ability to lift and move heavy items 25 pounds.
• Ability to sit, stand, and move for at least an hour at a time or more.
• Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
• Ability to use stairs or steps.
• Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.