Family Health Advocate - Remote

Lensa; Olympia (WA); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading digital health company is seeking a Family Health Advocate to provide support to members and their families. This remote position involves personalized resource facilitation and healthcare navigation, utilizing motivational interviewing to help achieve health goals and optimize care quality.

Qualifications

• Experience in healthcare customer service and resolving high-level issues.

Responsibilities

• Answer inquiries regarding eligibility, benefits, and claims issues.
• Support provider search focusing on healthcare cost and quality.
• Coordinate issue resolution with providers and payers.

Skills

Communication

Problem-Solving

Education

High school diploma or GED

2-year healthcare/health sciences degree

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

Start Date: Monday, June 16th, 2025

Training Schedule: Monday- Friday, 8:00am-4:00pm CST

The assigned shift could be at any time between 7:00am-7:00pm CST after training.

The role of the Family Health Advocate is an exciting and innovative remote position created to provide meaningful support to members and their families through personalized resource and referral facilitation, issue resolution, and healthcare navigation. Utilizing motivational interviewing and guided approaches, the advocate will support members in achieving their health goals, reducing costs, and optimizing quality care.

Essential Job Functions

• Answer inquiries from members (via voice and chat) regarding eligibility, benefits, open enrollment, claims issues, ID cards, grievances/appeals, utilization management (UM) status, including medical, dental, and vision plans.
• Support provider search (PCP, specialty, and facility), focusing on healthcare cost and quality, and present provider options.
• Assist with spending accounts, pharmacy, and disability inquiries.
• Support incentives and rewards programs.
• Help with ordering durable medical equipment (DME).
• Search for community resources.
• Manage member preferences.
• Coordinate issue resolution with providers, payers, or third parties for claims adjustments, grievances, appeals, UM status, and complex inquiries.
• Provide proactive care guidance, including closing care gaps, benefits education, and preparing members for procedures.
• Refer members to care management, clinical advocates, or third-party resources as needed.
• Understand and communicate benefit design packages, handle benefit and enrollment issues, and drive engagement in programs.

Specific Skills/Attributes

• Excellent multi-channel communication and problem-solving skills.
• Effective communication in voice and chat, with strong typing, grammar, and spelling skills.

Qualifications

• High school diploma or GED.
• 2-year healthcare/health sciences degree or equivalent experience, or relevant healthcare roles such as Health Guide, Medical Assistant, Pharmacy Technician, etc.
• Experience in healthcare customer service and resolving high-level issues.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or veteran status.