Family Health Advocate - Remote

Lensa; Montgomery (AL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading digital health company is looking for a Family Health Advocate to provide support to members and families through personalized resource facilitation and healthcare navigation. This remote role involves answering inquiries, coordinating issue resolution, and guiding members towards their health goals. The ideal candidate will have strong communication skills and experience in healthcare settings.

Qualifications

• Experience in customer service within healthcare settings.
• Resolving high-level issues.

Responsibilities

• Answer inquiries from members regarding eligibility and benefits.
• Support provider search and manage member preferences.
• Provide proactive care guidance and issue resolution.

Skills

Communication

Problem Solving

Education

High school diploma or GED

2-year healthcare/health sciences degree

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

Start Date: Monday, June 16th, 2025

Training Schedule: Monday - Friday, 8:00 am - 4:00 pm CST

The assigned shift could be at any time between 7:00 am - 7:00 pm CST after training.

The role of the Family Health Advocate is an exciting and innovative remote role created to provide meaningful support to members and their families through personalized resource and referral facilitation, issue resolution, and healthcare navigation. Utilizing motivational interviewing and guided approaches, the family health advocate will play a critical role in supporting members to achieve their health goals, reduce costs, and optimize quality care.

Essential Job Functions

• Answer inquiries from members (via voice and chat) regarding eligibility, benefits, open enrollment, claims issues, ID card issues, grievances/appeals, utilization management, including medical, dental, and vision plans.
• Support provider search, focusing on healthcare cost and quality, and present provider options.
• Assist with spending accounts, pharmacy, and disability inquiries.
• Support incentives, rewards, and order durable medical equipment (DME).
• Search community resources and manage member preferences.
• Coordinate issue resolution with providers, payers, or third parties for claims, grievances, utilization management, pharmacy, and spending accounts.
• Provide proactive care guidance, such as closing care gaps, benefits education, and preparing members for procedures.
• Refer members to care management, clinical advocates, or third-party resources as needed.
• Understand and communicate benefit design packages, handle benefit and enrollment issues, and drive member engagement.

Specific Skills/Attributes

• Excellent multi-channel communication and problem-solving skills.
• Effective communication in voice and chat channels, with strong typing, grammar, and spelling skills.

Qualifications

• High school diploma or GED.
• 2-year healthcare/health sciences degree or equivalent experience, or relevant healthcare roles such as Health Guide, Medical Assistant, Pharmacy Technician, etc.
• Experience in customer service within healthcare settings and resolving high-level issues.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration regardless of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or veteran status.