Family-First Client Experience Specialist — Acton

The Parents Estate Planning Law Firm, PC; Acton (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

The Parents Estate Planning Law Firm in Acton, MA is seeking a warm, enthusiastic Client Experience Coordinator to join our collaborative team. You will help clients from their first contact, ensuring warmth, care, and professionalism throughout every interaction.

In this onsite role, you’ll field calls, schedule appointments, guide clients through next steps, and assist with planning workshops and webinars. If you enjoy helping families feel welcome and stay organized, we’d love to meet you.

Responsibilities

• Field phone calls with clients to understand needs.
• Schedule appointments and coordinate next steps with families.
• Answer questions with warmth and professionalism.
• Assist in planning, promoting, and managing logistics for workshops and webinars.

Job description

The Parents Estate Planning Law Firm in Acton, MA is seeking a warm, enthusiastic Client Experience Coordinator to join our collaborative team. You will help clients from their first contact, ensuring warmth, care, and professionalism throughout every interaction.

In this onsite role, you’ll field calls, schedule appointments, guide clients through next steps, and assist with planning workshops and webinars. If you enjoy helping families feel welcome and stay organized, we’d love to meet you.