Family Enrollment Counselor

TEKsystems, Inc.; Orlando (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Family Enrollment Counselor to assist families considering enrollment in Connections Academy schools. This fully remote role requires excellent communication skills and a flexible schedule. Responsibilities include providing detailed information about the school and guiding families throughout the enrollment process, ensuring a positive customer experience.

Benefits

Medical, dental & vision insurance

401(k) Retirement Plan

Employee Assistance Program

Paid Time Off

Qualifications

• 1-2+ years of related call center experience required.
• Ability to build rapport and trust with families.
• Reliable internet connection and distraction-free workspace.

Responsibilities

• Work in outbound task forces to achieve enrollment goals.
• Assist families via inbound calls through the enrollment process.
• Serve as an ambassador for the school in interactions.

Skills

Excellent communication

Interpersonal skills

Rapport building

Education

High School Diploma or equivalent

Job description

Project Overview: The Family Enrollment Counselor works to build and maintain positive relationships with families interested in enrolling in Connections Academy schools. The role involves delivering a superior customer experience by explaining the value and benefits of the school, ensuring parents understand the virtual school experience, and helping families make informed enrollment decisions.

100% remote | equipment provided.

**Must be flexible to work all 7 days of the week. Schedules will be assigned after 4 weeks of training. Associates will work five 8-hour shifts within the hours of operation. Monday - Friday 8am - 9pm EST, Saturday 9am - 6pm EST, and Sunday 10am - 6pm EST.

Key Responsibilities:

• Work in school-specific outbound task forces to achieve enrollment goals.
• Support families via inbound calls, assisting them through the enrollment process.
• Make outbound calls to families interested in enrolling.
• Serve as an enrollment expert for families.
• Act as an ambassador for the school in interactions with students and families.
• Liaise between local schools and enrollment to resolve issues.
• Stay updated on enrollment policies and guidelines and communicate changes to families.
• Communicate changes in school events, policies, and guidelines through interactions with school staff and parents.

Requirements:

• 1-2+ years of related call center experience.
• Transferable experience includes (Call center, retention, enrollment, etc.)
• Excellent communication and interpersonal skills.
• Ability to build rapport and establish trust with prospective students and families.
• Reliable internet connection and a distraction-free workspace
• Must have HS Diploma or equivalent.

Details:

• 100% remote | Equipment provided
• Must have the flexibility to work Monday - Sunday. Schedules will be assigned after 4-week training period.
• Shift (5 Days a week - 40 hours per week): Monday - Sunday |9 hour shift within the hours of operation(8am - 11pm EST with 1 hr. lunch break - 40 hours per week)
• Training (2-4 weeks): Monday – Friday | 10:00am – 7:00pm EST
• Pay: $17/hr.
• Pay cycle – weekly | medical, dental & vision benefits offered.
• Anticipated Start Date: July 14th 2025

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 20, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.