Family Enrollment Counselor

Davita Inc.; Dunedin (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company seeks a Family Enrollment Counselor for a fully remote call center role. The successful candidate will support families during the enrollment process and manage inquiries effectively. Key qualifications include consultative sales experience and strong communication skills. This role demands commitment during peak enrollment seasons, making it essential for candidates to be adaptable and customer-focused.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Qualifications

• 2+ years of phone-based admissions experience preferred.
• Demonstrated high-volume call metrics.
• Commitment to working overtime during peak season.

Responsibilities

• Assist families through the enrollment process via inbound calls.
• Make outbound calls to families interested in enrolling.
• Liaise between local schools and enrollment to resolve issues.

Skills

Consultative sales experience

Excellent oral communication skills

Interpersonal communication skills

Job description

*Fully Remote Call Center role *
*Highly Preferred: Recent Call Center Experience or Recent experience in the Education Sector*
Purpose of the Position: The Family Enrollment Counselor works a 9-hour shift, Monday to Friday, from their home office. They build and maintain positive relationships with families interested in enrolling in School. The role involves delivering a superior customer experience by explaining the value and benefits of the school, ensuring parents understand the virtual school experience, and helping families make informed enrollment decisions.
*Schedule: Commitment to a schedule within the hours from 8am to 10pm EST Monday-Friday*
*Pay Rate: *$17/hr
*Core Tasks & Responsibilities:*

* Work in school-specific outbound task forces to achieve enrollment goals.
* Support families via inbound calls, assisting them through the enrollment process.
* Make outbound calls to families interested in enrolling.
* Serve as an enrollment expert for families.
* Act as an ambassador for the school in interactions with students and families.
* Liaise between local schools and enrollment to resolve issues.
* Stay updated on enrollment policies and guidelines and communicate changes to families.
* Communicate changes in school events, policies, and guidelines through interactions with school staff and parents.
* Perform other duties as assigned.
*Additional Skills & Qualifications*
Qualifications
*Demonstrated consultative sales experience and high-volume call metrics required
*Proven experience supporting families and schools with complex enrollment requirements and/or 2+ years of demonstrated phone remote, phone-based admissions experience preferred
*Delivers quality enrollment conversions from inbound and outbound communication.
*Commitment to working overtime during peak season, July-September
*Excellent oral, written, and interpersonal communication skills
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 14, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.