Family Engagement Specialist - Bilingual

LifeGift; Houston (TX); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Life insurance

403(b) & 401(a) retirement plans

Tuition reimbursement

Generous vacation & sick leave

Job summary

LifeGift in Houston is seeking a Spanish Speaking Family Engagement Specialist I to support families through the organ donation journey. You will educate families, serve as liaison with medical teams, and provide compassionate care during emotionally challenging times.

The role requires travel to hospital partners, 12-hour shifts with nights and weekends, and the ability to obtain hospital badge and EMR access.

Qualifications

• Bachelor’s degree in Social Work, Nursing, Psychology, Public Health, Human Services, Communications, Counseling, Education, or related field; Master’s preferred.
• Minimum 2–3 years’ experience in family support, grief counseling, or related field; healthcare or organ donation setting preferred.
• Proven interpersonal communication, conflict resolution, and guidance through emotionally charged decisions.
• Knowledge of organ donation processes and regulatory frameworks is desirable.

Responsibilities

• Provide compassionate support to families during the organ donation process.
• Educate families on organ donation, medical, ethical, and emotional aspects.
• Act as liaison between families and medical providers for clear communication.
• Offer support and grief counseling resources during crises.
• Collaborate with Family Engagement Manager to develop educational materials.
• Maintain confidential family interaction records and regulatory compliance.
• Participate in community outreach to promote organ donation awareness.
• Advocate for families’ needs within multidisciplinary teams.
• Communicate effectively with English and Spanish speaking families.

Skills

Bilingual

Empathy

Communication

Education

Bachelor’s degree in Social Work or related field

Master’s degree preferred

Tools

Microsoft Office

Data management systems

Job description

Would You Like a Life-Changing Career with LifeGift Where You Can Grow as a Family Engagement Specialist I?

Kick-start the career of a lifetime where you can be a part of our mission of hope, working with an incredible team saving lives while modeling our values of Passion, Compassion, and Professionalism to the LifeGift community.

LifeGift is currently looking for a Spanish Speaking Family Engagement Specialist I in Houston who serves as a critical link between LifeGift and the families whose loved ones are considering or have opted for organ donation. This role encompasses providing emotional support, education about the donation process, and facilitating meaningful conversations between families and healthcare personnel. The Bilingual Family Engagement Specialist will work collaboratively with medical professionals, social workers, and bereavement coordinators to ensure families receive comprehensive and compassionate care during emotionally challenging times.

Do you possess the attributes to be a successful Bilingual Family Engagement Specialist I and perform the following essential functions?

• Provide compassionate support to families during the organ donation process, addressing their questions and concerns with empathy and understanding.
• Educate families on the process of organ donation, including the medical, ethical, and emotional aspects, to help them make informed decisions.
• Act as a liaison between families and medical providers, ensuring effective communication and clarity regarding the donation process.
• Offer immediate support and resources to families in crisis, assisting them in navigating complex emotions and providing grief counseling as necessary.
• Collaborate with the Family Engagement Manager to develop and refine educational materials, resources, and training programs to enhance family engagement strategies.
• Maintain accurate records and documentation of family interactions, ensuring confidentiality and compliance with all regulatory standards.
• Participate in community outreach initiatives to promote organ donation awareness and educate the public about LifeGift’s mission and the importance of donor families.
• Work closely with multidisciplinary teams to advocate for families’ needs and ensure their voices are heard in policy and operational discussions.
• Communicate effectively with both English and Spanish speaking families.

Do you have the education and experience to be a Family Engagement Specialist I?

• Bachelor’s degree in Social Work, Nursing, Psychology, Public Health, Human Services, Communications, Counseling, Education, or a related field; Master’s degree preferred.
• Minimum of 2-3 years’ experience in family support, grief counseling, or a related field, preferably in healthcare or organ donation settings.
• Backgrounds that demonstrate advanced interpersonal communication, conflict resolution, and the ability to guide individuals through complex, emotionally charged decisions
• Knowledge of the organ donation process and relevant regulatory frameworks is highly desirable.
• Ability to navigate sensitive and complex situations with professionalism and poise.
• Proficient in Microsoft Office Suite and experience with data management systems.
• This is NOT a remote position.

This role requires frequent travel and ability to commute to different hospital partners within our service area.

As a condition of employment, you must be able to attain Hospital Badge and EMR Access from all of the LifeGift Hospital Partners, as well as the availability to work 12-hour shifts, including nights, weekends and holidays.

The Heart of Our Culture

Established in 1987, LifeGift offers hope to the thousands of people in Texas and beyond who need lifesaving organ and tissue transplants. Our organization is diverse by nature, and inclusive by choice. LifeGift strives to reflect the communities where we live and work, and our multi-cultural and diverse team contributes an abundance of talent, abilities, and innovation that have continued to elevate our success.

Rewards and Benefits for Your Career and Well-Being

• Full-time team members have the opportunity to enroll in the following insurance plans: medical, dental, and vision, as well as life insurance, LTD and STD, and FSAs and HSAs that are pre-tax and to which LifeGift contributes.
• LifeGift also offers an exceptional retirement package that includes 403(b) and 401(a) retirement plans with the opportunity for a generous match.
• Additionally, LifeGift offers a tuition reimbursement program to encourage team members to expand their knowledge and further their education.
• LifeGift recognizes the importance of a work-life balance and encourages team members to take advantage of a generous vacation and sick leave plan.

LifeGift is an equal opportunity employer!