Family Engagement Specialist, 2 Hour Learning (Remote) - $60,000/year USD

Trilogy; Orlando (FL); Remote; USD 60,000; Full time

Job summary

A leading company in redefining education is seeking a Family Engagement Specialist. In this remote role, you will guide families through the educational journey, ensuring a personalized and engaging experience. Ideal candidates should excel in communication and possess a strong customer service background. Join Trilogy to make a positive impact on families' lives within a dynamic, mission-driven environment.

Benefits

Dynamic, remote-friendly work environment

Impactful role in education transformation

Qualifications

• 2+ years of experience in customer interaction roles.
• Ability to juggle multiple tasks with precision.
• Located in the U.S. with legal working status.

Responsibilities

• Engage with prospective families through phone and email.
• Organize school tours and coordinate logistics.
• Track engagements using CRM tools.

Skills

Exceptional written and verbal communication skills

Customer service

Proactive engagement

Detail-oriented

Education

High School Diploma or equivalent

Tools

HubSpot

Job description

Family Engagement Specialist, 2 Hour Learning (Remote) - $60,000/year USD

Join to apply for the Family Engagement Specialist, 2 Hour Learning (Remote) - $60,000/year USD role at Trilogy

Family Engagement Specialist, 2 Hour Learning (Remote) - $60,000/year USD

21 hours ago Be among the first 25 applicants

Join to apply for the Family Engagement Specialist, 2 Hour Learning (Remote) - $60,000/year USD role at Trilogy

This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $30.00/hr

Join Alpha and become a pivotal part of families' educational journeys!

We’re not just a school; we’re redefining education from the ground up. As a Family Engagement Specialist, you will be the reassuring guide for parents navigating the critical decision of their child’s education. Your role will be the trusted anchor, providing clarity, support, and enthusiasm.

This position goes beyond mundane tasks—it's about crafting a personalized, exceptional experience for every family considering our school. From the initial call to the shadow day experience, you’ll orchestrate the journey, ensuring families feel valued and excited, without making any admission decisions yourself.

Alpha thrives on a dynamic, high-expectation culture that prizes clarity, dedication, and empathy. If you excel at turning intricate processes into seamless experiences, enjoy fostering trust through stellar communication, and seek a role where your efforts visibly impact the community, this is the place for you.

What You Will Be Doing

• Engage in meaningful phone and email interactions with prospective families, addressing their inquiries, easing concerns, and establishing strong connections.
• Organize school tours by coordinating schedules, managing logistics, and ensuring families feel prepared and enthusiastic.
• Design and oversee personalized student shadow days that cater to each family's unique needs, ensuring smooth execution and clear communication.
• Meticulously track all engagements and follow-ups with tools like HubSpot to maintain attention to detail.
• Embody and communicate Alpha’s core values and educational philosophy in every interaction.
  
  

What You Won’t Be Doing

• Making final decisions on admissions or changing school policies.
• Waiting passively for forms; this role demands proactive engagement.
• Sending generic responses; each family is treated as unique, not just a case number.
• Working in isolation; collaboration with internal teams is key to delivering cohesive experiences.
• Reciting scripts; this role involves engaging, spontaneous communication.
  
  

Family Engagement Specialist Key Responsibilities

Provide a premium admissions experience that fosters trust with families, turning interest into enrollment through expert communication and seamless coordination.

Basic Requirements

• Exceptional written and verbal communication skills.
• 2+ years of experience in roles that involve customer or family interaction.
• Proven ability to juggle multiple tasks with precision and follow-through.
• Comfortable and professional phone manner.
• Located in the U.S. with the legal ability to work without visa sponsorship.
  
  

Nice-to-have Requirements

• Background in admissions, education, hospitality, or operations.
• Proficiency with tools like HubSpot or other CRM systems.
• Experience with campus logistics or family engagement in trusted environments.
  
  

About 2 Hour Learning

Education is broken, but 2 Hour Learning is proving it doesn’t have to be. They’re tearing down the outdated one-size-fits-all model and replacing it with AI-driven personalized learning that helps kids master academics in just two hours a day.

With students consistently ranking in the top 1-2% nationally and the top 20% achieving an astonishing 6.5x growth, they’re proving that smarter learning is possible. At 2 Hour Learning, it’s talent and performance that matter.

They offer a dynamic, on-campus and remote-friendly environment where innovators, educators, and AI specialists can be a part of fixing a broken school system.

2 Hour Learning is reprogramming learning for the AI era.

Here’s How They’re Fixing It.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-4966-US-Orlando-FamilyEngageme

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Customer Service, and Education

• Industries

  Education Administration Programs, Non-profit Organizations, and Primary and Secondary Education

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