Family Engagement Coordinator

10 BCFS Health and Human Services; Tyler (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

10 BCFS Health and Human Services is seeking a Family Engagement Coordinator to ensure quality services for families in compliance with program standards. The role involves coordinating the Parent Advisory Committee, conducting outreach, and maintaining trusting relationships with families.

The ideal candidate will have a high school diploma or equivalent and at least 3 years of related experience. A Bachelor’s degree is preferred, alongside effective communication and organizational skills necessary to navigate a fast-paced environment.

Qualifications

• 3 years of direct experience needed for high school diploma.
• Bachelor’s degree may substitute for experience.

Responsibilities

• Coordinate the Parent Advisory Committee.
• Solicit and share family feedback.
• Develop outreach plans.
• Conduct family surveys.
• Host parent-led events.
• Recruit participants for activities.
• Provide training for families.
• Maintain trust with families.

Skills

Effective communication in English

Cultural sensitivity

Organizational skills

Self-advocacy

Education

High school diploma or equivalent

Bachelor’s degree in a related field (preferred)

Job description

Education and Experience

Education: High school diploma or equivalent. Preferred – Bachelor’s degree in a related field.

Experience: At least 3 years related direct experience for high school diploma. Preferred – Bachelor’s degree may substitute for experience.

Job Summary

The Family Engagement Coordinator is responsible for using sound professional judgment and best practices to ensure quality services are provided to the service population while maintaining compliance with established program standards.

Essential Functions

1. Coordinate the Parent Advisory Committee (PAC) and ensure members are actively engaged in program decision‑making.
2. Solicit and share family feedback with the PAC for analysis, strategy development, and service coordination.
3. Develop, review, and revise a quarterly outreach plan with the support of the PAC.
4. Conduct family surveys to assess needs and review results with the PAC.
5. Partner with the PAC to host parent‑led events, initiatives, parent cafés, and other workshops.
6. Provide targeted outreach and recruitment of participants for FRC activities to identify underserved populations.
7. Provide/facilitate training for families on self‑advocacy and leadership.
8. Establish and maintain a trusting and professional working relationship with families by providing regular contact.
9. Record all group and individualized services and activities in a complete, concise, and timely manner utilizing program forms into PEIRS (DFPS) Salesforce (BCFS) databases.

Measurable Deliverables

1. Document all attendance on a weekly basis in all platforms.
2. Attend all required annual trainings.
3. Provide community education on child development, parenting, or other topics requested by the PAC monthly.
4. Collaborate with the supervisor to develop updates, reminders, and community education information monthly.
5. Meet with supervisor on a bi‑weekly basis to evaluate status of families on caseload.
6. Meet all deliverables as outlined in the contract.
7. Demonstrate the ability to:
   • Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
   • Communicate effectively in writing and verbally in English.
   • Work in a fast‑paced environment.
   • Maintain computer literacy required to meet the responsibilities of the position.
   • Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
   • Travel as needed.
8. Other job duties as assigned per grant requirements.

Requirements

1. Maintain certificates required for the position including but not limited to First Aid and CPR.
2. Valid Texas Driver’s license with a clear driving record and reliable transportation.
3. Pass a pre‑employment drug screen and random drug screens.
4. Provide proof or work eligibility status upon request.
5. Pass a pre‑employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years).

EEO Statement

In accordance with TitleVII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA)), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.