Family Engagement and Communications Manager, Camp Grossman

JCC Association of North America; Newton (MA); Vor Ort; USD 57.500 - 62.000; Vollzeit

Zusammenfassung

The JCC Association of North America is seeking a Family Engagement and Communications Manager for Camp Grossman in Newton, Massachusetts. This full-time position involves developing relationships with campers and families, managing communications, and coordinating outreach initiatives. The ideal candidate holds a Bachelor’s degree and has 3 years of relevant experience.

The role offers a hybrid work environment and a comprehensive benefits package, with a salary range of $57,500–$62,000 based on qualifications and experience.

Qualifikationen

• 3 years of experience in an administrative, customer-facing role.
• Experience coordinating or managing a nonprofit program is preferred.
• Familiarity with Jewish traditions and pluralistic approaches is a plus.

Aufgaben

• Develop and maintain relationships with community partners.
• Manage Camp Grossman’s communications and engagement initiatives.
• Supervise camp photographer(s) and social media interns.

Kenntnisse

Excellent written and verbal communication abilities

Organizational and project management skills

Proficiency in Office suites and social media platforms

Ausbildung

Bachelor’s Degree in communications or related field

Tools

CRM systems

Canva

Jobbeschreibung

Location and Job Title:

Family Engagement and Communications Manager, Camp Grossman
JCC Greater Boston
333 Nahanton St
Newton, MA 02459

Principal Responsibilities:

Under the direction of the Camp Grossman Director, the Family Engagement and Communications Manager is responsible for developing and maintaining positive relationships with community partners, and current and prospective campers and families. This role serves as Camp Grossman’s primary point of contact for families and community partners to drive engagement through development of strong relationships, warm and welcoming demeanor, clear and effective communications skills and thoughtful event coordination and planning.

The Communications and Family Engagement Manager plays a vital role in fostering strong relationships between the Greater Boston Jewish community, Camp Grossman and its families, while ensuring clear, engaging, and mission-aligned communication. In partnership with JCCGB’s Marketing Team, this individual is responsible for managing all aspects of camp communications and leading initiatives that build community, enhance parent engagement, and reflect the camp’s Jewish values and pluralistic identity.

Primary responsibilities include, and are not limited to:

Manage all aspects of Camp Grossman’s Communications

• Serve as the primary point of contact for both prospective and current camp families.
• Respond promptly and warmly to inquiries from prospective and current families, providing clear and accurate information.
• Guide new families through the full enrollment process and ensure a welcoming, supportive experience.
• Address questions about programs, policies, logistics, and schedules with professionalism and clarity.
• Triage family concerns to the appropriate staff and ensure timely follow-up and resolution.
• Maintain accurate records of all communications.
• Responsible for all family newsletters and other mass communications both in-season and throughout the year.
• Partner with Leadership and Marketing Teams to manage crisis communications and ensure timely, sensitive messaging when needed.
• Collaborate with program staff to document and share camp stories, photos, and videos.
• Manage creation, implementation and analysis of family surveys, and collection of data.

Manage/Coordinate Camp Grossman’s Outreach and Engagement Initiatives

• Develop and maintain relationships with all community partners (examples include religious schools, day schools, synagogues and temples) to ensure Camp Grossman’s visibility and recognition in Greater Boston’s Jewish community.
• Connect and partner with established JCC family and community coordinators.
• Manage Camp Grossman’s Family Ambassador volunteers to assist with community engagement efforts.
• Plan, organize and manage all camper recruitment and engagement events; partner with JCC Events Coordinator and other team members for successful well‑coordinated events.
• Partner with the Development team to develop and implement a strategy for camp alumni engagement.
• Coordinate with JCC Events Manager as needed to facilitate rentals of Camp Grossman campus/facilities; coordinating events and staffing needs.

Standard Staff Expectations

• Actively create a welcoming dynamic where each individual is valued, seen and welcomed.
• Actively participate as an essential member of the Camping team.
• Support JCC Greater Boston’s mission, vision, and values of belonging, joyfulness, collaboration and transformation, including through personal role modeling.
• Participate in all staff meetings as assigned and contribute to overall organizational success.
• Attend JCCGB All Staff meetings.
• Other duties as assigned.

Supervisory Responsibilities

Supervise camp photographer(s)/videographer(s) and act as on‑site manager (in partnership with Marketing team) overseeing social media and/or marketing interns as assigned.

• Conduct regular supervisory meetings to provide ongoing guidance, direction and supervision.
• Supervise and evaluate for assigned positions; observing staff in order to maintain a high level of instruction and safety.
• Uphold JCC policies and procedures and model alignment.
• Communicate effectively with supervisors regarding departmental or personnel issues.
• Foster a positive, collaborative work culture that promotes teamwork, accountability, and service excellence.
• Build and maintain a positive working relationship to achieve desired outcomes and the ongoing professional growth of the direct report; provide direct and clear constructive feedback and course correction when needed.
• Perform all aspects of time and attendance reporting to ensure accurate payroll for staff supervisees; adhering to payroll protocol and deadlines.

This full‑time, salaried position offers a comprehensive benefits package, a supportive, hybrid work environment (including a remote work option for limited administrative duties outside of camp season), and a competitive starting salary range between $57,500-62,000 annually. The salary offered will ultimately be determined by relevant qualifications, experience, and JCC’s internal equity.

Minimum Qualifications

Education and Experience: Must have a Bachelor’s Degree in communications, marketing, public relations, nonprofit management, or a related field. Must have 3 years progressive experience in an administrative, customer‑facing, communications‑focused role, with at least 1‑year experience coordinating or managing a function, operations, nonprofit program or staff.

• Administrative/operations experience in or with camps or other similar non‑profit youth development programs is strongly preferred.
• Experience managing digital communications: social media, email campaigns, content creation is a plus.
• A current and valid driver’s license is required for this position. This role’s responsibilities include some local driving to various community sites and locations.

Equivalent combination of education and experience may be substituted at the JCC’s discretion to meet this minimum hiring criteria.

Skills and Abilities

• Proficiency in use of computers and tools like Office suites, Canva, CRM systems, and social media platforms, social media literacy, Microsoft Outlook, Word, Excel.
• Knowledge and familiarity with the summer day camp environment.
• Strong organizational and project management skills.
• Excellent written and verbal communication abilities.
• Familiarity with Jewish traditions and pluralistic approaches preferred.

Physical Requirements

This position operates in a hybrid environment; some administrative duties during the year may be effectively performed remotely while others require an on‑site/in‑person presence to successfully meet the expectations of the position. During the camping season this position must operate in‑person/on‑site at our Dover camp site. Must be able to work well in a busy, dynamic and often noisy environment involving multiple tasks and priorities. Able to lift and carry objects weighing up to 20 pounds (boxes of supplies, etc.).

ADA Statement

Individuals must possess these criteria for knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation and using some other combination of skills and abilities.

JCC Greater Boston is an equal opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, ancestry, veteran status, marital status, pregnancy, genetic information, or disability. In a continuing effort to maintain and enrich a diverse environment, we actively encourage applications from women and members of underrepresented groups.