Family Connects Program Support Worker

Lone Star Circle of Care; Bastrop (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, and Vision insurance

Life insurance

Short-Term and Long-Term Disability

Paid Time Off

403b retirement plan

Job summary

Lone Star Circle of Care seeks a Family Connects Program Support Worker to coordinate Family Connects cases and schedule nurse home visits for newborn families. You will join a team of nurses, performing outreach, scheduling, and coordination in English and/or Spanish.

Responsibilities include managing assignments, fielding scheduling inquiries, and conducting follow-up calls to monitor satisfaction and referrals while delivering strong customer service in a collaborative environment.

Qualifications

• Minimum high school diploma or GED.
• Six months of administrative experience in healthcare, social, or human services.
• Bilingual English/Spanish proficiency.
• Typing speed of 40 WPM.
• Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams).
• Ability to thrive in a fast-paced, organized environment.

Responsibilities

• Coordinate scheduling of nurse assignments and manage client database.
• Outreach to families at birthing hospitals and schedule nurse home visits.
• Engage with hospitals and service providers to troubleshoot recruitment and scheduling issues.
• Conduct post-visit follow-up calls and track referral outcomes.
• Answer questions and reschedule home visits via public lines in English and/or Spanish.

Skills

Bilingual English/Spanish

Typing 40 WPM

MS Office (Word/Excel/Outlook)

Scheduling experience

Administrative experience

Public information line handling

Education

High school diploma or GED

Tools

Athena One EMR

Job description

We are seeking a Family Connects Program Support Worker who is passionate about making a difference in our community. At Lone Star Circle of Care (LSCC) we strive for exceptional, equitable patient care that leads to healthier communities. Our Family Connects Program Support Worker works with a team of nurses to assist in coordinating Family Connects cases, including scheduling home visits for families in the birth hospital, making phone calls to schedule families missed during the hospital visits, scheduling and coordinating visits and assignments for the nurses, fielding our public information lines to answer questions and reschedule parents, and conduct post visit follow up phone calls with each family for the purpose of monitoring customer satisfaction and tracking referral outcomes. FCPSWs will work in English and/or Spanish.

If you have the ambition and desire to work in a friendly and fun environment, LSCC is the place for you!

A Day in the Life of a Family Connects Program Support Worker may look like this:

• Coordinate scheduling of all nurse assignments and manage schedule and client database.
• Assist with in-hospital recruiting as needed: Establish initial contact with families through telephonic outreach or at birthing hospitals. Successfully engage, recruit, and schedule families for nurse home visits.
• Build relationships with management and staff at birthing hospitals, local pediatrics and OB/GYN offices and other service providers by attending meetings, providing educational in-services, and troubleshooting recruitment problems.
• Conduct post-visit connection (PVC) phone calls with families, track services contacted and received and provide re-referrals when necessary.
• Handle mailing of appointment cards and PVC surveys.
• Act as primary public contact to answer questions and reschedule home visits as needed through the public office line in English and/or Spanish, info email and online scheduling tool. Follow up with families in a timely manner, show good customer service and coordinate coverage in this area when not in the office.
• Work as an active member of the Family Connects team by attending all regular staff meetings, Family Connects planning meetings, in-service trainings, and other meetings as required.
• Complete other duties and tasks as assigned by Clinical Director and program leadership.

We ask our Family Connects Program Support Worker to possess a minimum of:

• High school diploma or GED
• Minimum of six (6) months of previous administrative experience in the healthcare, social, or human services field
• Bilingual English/Spanish language skills
• Typing proficiency of 40 WPM
• Experience with Microsoft office – Word, Excel, PowerPoint, Outlook and Teams
• Ability to work in a fast-paced environment, organized, good time management skills and detail oriented

The following experience/skills are preferred:

• Previous experience in outpatient/clinic nursing
• Previous marketing experience
• Previous work using Electronic Medical Records (EMR), specifically Athena One

Key Success Factors

• The ability to problem solve
• Organizational skills
• Attention to detail
• Team player personality
• Time management

Benefits

• Competitive salary;
• Medical, Dental, and Vision insurance;
• LSCC paid Life insurance;
• LSCC paid Short-Term and Long-Term Disability insurance;
• Paid Time Off; and
• 403b Employee Retirement Plan