Family Communications and Liaison Officer

HF Trust; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Join a leading charity as a Family Communications and Liaison Officer, where you will bridge the gap between the organization and families of learning disabled adults. You will develop communications, manage events, and ensure families feel informed and supported. This role offers flexible, home-based working and the chance to make a real difference in the lives of learning disabled individuals and their families.

Benefits

33 days annual leave

Flexible pay access through Wagestream

Wellbeing services via Aviva Digicare

Confidential counselling support via TELUS health

Discounted mobile phone contracts

Employee referral bonuses through Care Friends

Free life assurance

Qualifications

• Strong communicator in writing and face-to-face.
• Experienced in stakeholder engagement within social care or charity.

Responsibilities

• Develop and deliver engaging communications for families.
• Support organizational change initiatives and manage family events.

Skills

Communication

Stakeholder Engagement

Empathy

Organizational Skills

Tools

WordPress

Microsoft 365

CRM Databases

Job description

Are you passionate about communication and engagement?Do you want to make a real difference in the lives of learning disabled adults?A flair for building positive relationships and a heart for advocacy?

Join us at Hft as our new Family Communications and Liaison Officer.

Our charity was proudly established in 1962, by a group of visionary parents who wanted a better life for their children. At that time, opportunities for learning disabled people were severely limited.

Since we were founded, some things have changed significantly, while others – like our relentless determination to provide support for learning disabled adults – have stayed the same. And our relationship with families and carers of those we support is key. We're looking for a dynamic communicator who can help ensure families and carers are informed, engaged, and supported throughout their journey with us.

Today, we’re creating a future where learning disabled people and their families can live the best life possible, in a kind and inclusive community. Join us on our mission to change the lives of learning disabled people for the better.

About the Role:

As our Family Communications and Liaison Officer, you'll be the bridge between our organisation and the families of the people we support. You’ll develop and manage national family communications, contribute to change programmes, and make sure that families’ voices are heard and valued.

You will:

• Develop and deliver engaging communications for families, through newsletters, web content, letters, emails and face to face sessions
• Support organisational change initiatives by keeping families informed and involved.
• Plan and manage family events, surveys, and consultation sessions.
• Work closely with internal stakeholders and project teams to ensure family-facing communications are consistent, timely, and supportive.
• Maintain and manage family data in our CRM system, ensuring GDPR compliance.
• Contribute to external awareness and knowledge sharing through case studies and resource development.
  

About You:

We're looking for someone who is:

• A strong communicator, both in writing and face-to-face.
• Experienced in stakeholder engagement, ideally within social care, healthcare, or a charity setting.
• Skilled in creating communications for diverse audiences across various platforms.
• Empathetic, organised, and confident managing sensitive information and complex issues.
• Comfortable working independently as well as collaboratively across departments.
• You’ll ideally have knowledge of the statutory frameworks affecting families and carers, and be familiar with tools like WordPress, Microsoft 365, and CRM databases.

Why Join Hft?

• Make a meaningful impact supporting learning disabled adults and their families and carers.
• Be part of a passionate and visionary marketing and communications team.
• Enjoy flexible, home-based working with travel opportunities.
• Join an organisation that truly values kindness, diversity, and positive change.

We offer:

• Annual Leave: 33 days (including 8 days statutory bank holidays).
• Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app.
• Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
• TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
• Discounted mobile phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
• Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
• Free life assurance – 3 x your annual salary

If this sounds like the perfect opportunity for you, apply today, we’d love to hear from you.

Job Description & Person Specification

Join us and you will become part of our community. Standing shoulder to shoulder with every learning disabled person. Helping us to create a world where learning disabled adults and their families live the best life possible.

STRICTLY NO AGENCIES PLEASE We reserve the right to close this vacancy early should we receive sufficient applications. Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.