Family Case Manager

Institute for Human Services; Honolulu (HI); On-site; USD 24,037 - 34,235; Full time

Job summary

The Institute for Human Services is seeking a Family Case Manager based in Honolulu, Hawaii. This role involves supporting families through intakes, service plan development, and referrals to community resources. Candidates must possess a High School diploma and two years of relevant experience, with certifications in CPI, CPR, and First Aid. The position is full-time, with varying hours including evenings and weekends. The starting pay is $21.15 hourly, commensurate with experience.

Qualifications

• Knowledge of issues impacting homeless families.
• Ability to manage a large volume of cases.
• Ability to work independently under general direction.

Responsibilities

• Conduct intakes and assessments for families.
• Advocate for families and develop service plans.
• Maintain confidentiality and manage clinical records.
• Provide crisis counseling as needed.
• Refer families to community resources.

Skills

Knowledge of community resources

Strong written communication

Excellent time management

Judgment and independent work

Personal integrity and patience

Flexibility and multitasking

Education

High School diploma or GED equivalent

Two years of experience in case management

CPI certification

CPR and First Aid certification

Valid Driver’s License

Job description

The Family Case Manager is responsible for intake, service plan development and counseling/referrals for families living at Kahauiki Village. This position works collaboratively with the KV team and other IHS departments to advocate for families to obtain the necessary support, skills and services to improve their quality of life and functioning in the community.

Compensation

Starting from $21.15 hourly, actual pay commensurate with experience within contract budgets.

Essential Functions

• Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization.
• Conduct intakes and assessments and identify, develop and meet desired outcomes of guests by maintaining a warm and welcoming attitude throughout the service episode; may or may not involve family and/or significant others based on the guest’s desire.
• Advocate on behalf of families, develop a current individual service plan and ensure residents understand their rights as recipients of IHS services, including informed consent and risks and benefits of service plan on an ongoing basis.
• Respect and maintain the confidentiality of the guests served; ensure appropriate standards for release of protected information and confidentiality laws are followed as required by both state and federal agencies.
• Intervene and provide crisis counseling as needed.
• Refer families to community resources and provide supportive counseling or problem-solving activities to assist families or couples in developing and maintaining skills necessary to manage or improve quality of life and address any barriers (may include mental or physical health issues, substance abuse, domestic violence, etc.).
• Responsible for the integrity of the clinical record and files including the completion and maintenance of all required clinical and administrative documentation according to IHS standards; accurately enter data into SAMi and HMIS and other required systems of record.

Required Knowledge/Skills/Abilities

• Knowledge of community resources, and of issues impacting homeless families related to domestic violence, child abuse, substance abuse and/or mental illness
• Strong written communication and interpersonal skills with an emphasis on conflict resolution
• Excellent time management skills with ability to manage a large volume of cases
• Able to exercise judgment and work independently under general direction
• Possess personal qualities of integrity, patience and commitment to mission
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment

Required Education & Experience

• High School diploma or GED equivalent
• Two years of direct case management or supportive services experience working with disenfranchised individuals and families including at-risk children
• CPI certified or able to pass at IHS; CPR and First Aid certified or able to certify through IHS
• Valid Driver’s License and clean traffic abstract

Position Type/Expected Hours of Work

Regular Full-time classification. General business hours, Monday through Friday, including some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization.

IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.