Case Manager

Institute for Human Services; Honolulu (HI); On-site; USD 26,000 - 34,000; Full time

Job summary

The Institute for Human Services in Honolulu, HI, is seeking a Case Manager to assess clients, develop service plans, provide short-term counseling, and connect guests with benefits to stabilize and secure housing.

You will collaborate with agencies, document outcomes, and ensure input from clients at every step. Regular full-time hours apply, with some evenings and weekends as needed.

Qualifications

• Experience delivering case management or supportive services.
• Knowledge of homelessness and related issues.
• Strong written and interpersonal communication skills.
• Ability to manage a high volume of cases.
• Valid Driver’s License and clean driving record.

Responsibilities

• Assess clients and develop service plans.
• Provide short-term counseling and referrals.
• Coordinate with partners to connect housing and services.
• Document clinical records and maintain referrals.
• Engage in outreach and transportation as needed.

Skills

Customer service

Written communication

Interpersonal skills

Time management

Multitasking

Education

High School diploma or GED

Bachelor's degree preferred

Job description

Current job opportunities are posted here as they become available.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach.

The Case Manager is responsible for assessment, service plan development, short-term counseling and referrals for guests, while ensuring that client input is included in every step of the process. This position provides quality case management services that connects the client with appropriate benefits, assistance and support with the goal of stabilization and connection to a provision of safe, decent and affordable housing.

Compensation:

Starts at $21.15 hourly, actual pay commensurate with experience, education within contract budgets.

Essential Functions:

• Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization.
• Manage a caseload and ensure positive outcomes through the timely coordination of all case management services with a warm and welcoming attitude; Meet contract standards and provide linkages to substance abuse or mental health treatment as needed, and transportation to other involved or needed providers to coordinate member’s care and housing solutions.
• Provide supportive counseling and participate in crisis intervention services with individuals including mental status and risk assessment and linkage to crisis teams and hospitals; coordinate written crisis plans when indicated in coordination with the client's psychiatric provider.
• Timely and accurately document clinical records in the required systems of record and maintain records of referrals, assessments and placement plans in compliance with IHS standards of documentation and all contract requirements.
• Make collaborative outreach attempts, including transportation of clients to other involved or needed providers to coordinate member’s care as necessary.

Required Knowledge/Skills/Abilities:

• Knowledge of homelessness and the issue associated with it; mental health and substance abuse issues.
• Strong written communication and interpersonal skills with an emphasis on conflict resolution.
• Excellent time management skills with ability to manage a high volume of cases.
• Possess personal qualities of integrity, patience and commitment to mission.
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment.

Required Education and Experience:

• High School diploma or GED equivalent (Bachelor's preferred).
• One to two years of direct case management or supportive services experience working with homeless or other disenfranchised individuals.
• Valid Driver’s License and clean traffic abstract.

Position Type/Expected Hours of Work:

Regular Full-Time classification. General business hours, Monday through Friday, including some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization.

IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.