Family Calls Agent

Pipeline Success Inc.; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

Join a leading online referral service for senior care as a remote Call Center Agent. Conduct outbound calls to assist families in finding suitable care options. This role offers flexible hours and a supportive team environment focused on helping others.

Benefits

Remote work

Flexible schedule

Qualifications

• 1-2 years of high-volume outbound call center experience.
• Own equipment: PC/laptop, USB headset.

Responsibilities

• Make outbound calls and support inbound family calls.
• Facilitate live transfers to matched agencies.

Skills

Self-motivated

Communication

Job description

Pipeline Success has been the largest U.S. online referral service dedicated to supporting the senior care industry for over 10 years, referring thousands of families and caregivers daily to assisted living and home care agencies. We are an Internet marketing firm focused on engaging consumers online (web, mobile, social, etc.) to understand their needs and connect them with suitable products and services.

Join our small team of dedicated agents helping families find care options. This remote role suits those comfortable working from home as a 1099 Call Center Agent, conducting outbound lead verification calls in the senior care space. If you're eager to assist families and work in a dynamic environment, consider joining Pipeline Success!

Pipeline Success Setting a New Standard:

• Largest network of in-home care agencies in the U.S.
• Engages over 500,000 seniors, boomers, and caregivers monthly
• Developed the Pipeline Referral Inquiry and Decision Engine (PRIDE)
• Owns highly visited senior-care websites covering Senior Living, Alzheimer's Care, Nursing Homes, Veterans Care, In-Home Health Care, Private Duty, and Hospice

What You'll Love:

• Pay: $15.00/hour
• Schedule: 1:30 PM – 7:00 PM CST, Monday–Friday (27.5 hours/week)
• Remote work
• 1099 contract position

A Day in The Life:

• Work from home as a high-volume call center agent
• Place outbound calls (80%) and handle inbound calls (20%) to families seeking caregivers
• Screen and qualify families, matching them with our partner agencies
• Transfer qualified families to clients for finalizing care requests

What We're Looking For:

• 1-2 years of high-volume outbound call center experience
• Own equipment: PC/laptop, USB headset (Chromebooks not supported)
• Stable, high-speed, wired internet connection
• Availability Monday–Friday
• Self-motivated, able to work independently
• Experience with lead generation/verification or debt collection is a plus
• Minimum age: 18 years

Responsibilities:

• Meet call center KPIs
• Make outbound calls and support inbound family calls
• Have professional conversations to match families with agencies
• Facilitate live transfers to matched agencies

Why Join Us:

• 1099 contract
• $15/hour
• Work from home

Pipeline Success is an equal opportunity employer. All applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Applicants must be authorized to work in the US; we do not sponsor visas at this time.