Family Advisor

Pueblo Norte; Scottsdale (AZ); On-site; USD 42,000 - 55,000; Full time

Job summary

Stellar Senior Living in Scottsdale is seeking a friendly, organized resident services coordinator to welcome new residents, coordinate move-ins, and support the sales team. You will handle paperwork, arrange furniture measurements, tours, and follow-up tasks while maintaining a welcoming community environment.

You will manage moves, track tasks, and assist with events, ensuring a smooth transition for residents and strong collaboration with staff and partners.

Qualifications

• High school diploma or GED preferred or relevant experience.
• Excellent interpersonal, written and verbal communication skills.
• Ambitious and energetic; willing to have fun; personable with the ability to build relationships quickly.
• Excellent communication and presentation skills.
• Strong customer service skills with the ability to anticipate residents' needs.
• Team oriented with a can-do attitude.

Responsibilities

• Assists with furniture measurements and placements for new residents.
• Coordinates moving services to establish new residents in the community.
• Works with real estate agent to assist with the sale of a home.
• Assist with changing address and notifying services of new address.
• Plan and implement events for deposits and waitlists.
• Complete required move-in paperwork and greet new residents.
• Print and distribute daily lead/task sheets.
• Conduct home visits and deliver brochures and follow ups.
• Track tasks using lead service; manage tours and deposits.
• Maintain books, calendars, collateral materials, and leasing packets.
• Coordinate inbound calls, tours, and after-hours coverage.
• Prepare daily staff overview of tours/move-ins and inventory.
• Update unit status and vacancy boards.
• Prepare weekly marketing and deposit reports.
• Notify maintenance of pending move-ins and ensure cleanliness before move-in.
• Inspect building and model apartment daily to maximize curb appeal.
• Maintain and update marketing materials and lease forms.
• Demonstrates professionalism, reliability, and respect in all interactions.
• Complies with HIPPA and resident confidentiality.

Skills

Interpersonal skills

Written communication

Verbal communication

Organizational skills

Multi-tasking

Follow up skills

Team oriented

Relationship building

Education

High school diploma or GED

Job description

FUNCTION: Coordinates and assists residents moving into the community to ensure that they feel welcome. Serves as an integral part of the sales process by working closely with the sales team. Responsible to do whatever is necessary to make the selling process more effective. Uses strong organizational and detail-oriented skills combined with multi-tasking to promote fun and advance the selling process. Also provides administrative support to the marketing department.

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill and/or ability required.

Minimum Qualifications

• High school diploma or general education degree (GED) preferred or previous experience relevant to the position and with the skills to successfully fulfill the job requirements.
• Excellent interpersonal, written and verbal communication skills are essential. Organizational skills to effectively meet competing priorities, and strong follow up skills.
• Ambitious and energetic; willing to have fun; personable with the ability to build and develop relationships quickly.
• Excellent communication and presentation skills. Ability to communicate and interact with many types of individuals
• Strong customer services skills and standards with proven ability to delivery excellent and creative service with the ability to anticipate future resident's needs.
• Team orientation with the ability to put the team and resident needs first by employing a "can-do" attitude.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Assists with furniture measurements and placements for new residents.
2. Coordinates moving services to establish new residents in the community.
3. Works with real estate agent to assist with the sale of a home.
4. Assist with changing address, canceling telephone and other services, notifying doctors and others of new address, etc.
5. Plan and implement depositor and waitlist special events.
6. Works with new residents to complete all required paperwork upon move-in. Notifies all department heads 48 hours prior to a resident’s move-in date. Greets all new residents with keys as they move in and introduce them to existing residents and staff. Orders move-in gift.
7. Print out and distribute task sheets from "lead" sourcing daily.
8. Makes home visits, personally delivering brochures and other follow ups.
9. Utilize "lead service" to track all tasks, including follow-up, tours, deposits, home visits, etc.
10. Stock and organize all books, calendars, collateral materials, and leasing packets.
11. Arrange for continuous coverage of all incoming inquiry calls and tours, including back-up procedures for multiple calls and tours and protocol for after hours coverage.
12. Establish and maintain system for written phone messages.
13. Prepares and circulates to staff each morning a daily overview of scheduled tours, move-ins/move-outs, and inventory ready to show. Assist with tours as needed.
14. Updates unit status daily on white board. Updates vacancy boards.
15. Prepares Marketing and Deposit reports on a weekly basis and other corporate reports as identified in a timely manner.
16. Notifies maintenance department of pending move-ins and inspects the apartment prior to move-in to ensure cleanliness and that any necessary alterations have been completed.
17. Inspect the building and model apartment on a daily basis in order to maximize curb appeal, tour readiness and overall building appearance; immediately report any concern or safety hazards that cannot be fixed yourself.
18. Maintain and update the Home Visit Presentation Book and Tour Book with floor plans, photos, prices, collateral materials, reservation fee and lease forms.
19. Demonstrates a strong work ethic and flexible schedule; ability to carry a cell phone and/or pages and be accessible at all times.
20. Presents at all times in a manner that demonstrates professionalism and respect and creates a trustworthy relationship.
21. Demonstrates ability to read, write, and speak English sufficient to fulfill job requirements.
22. Demonstrates the ability to make independent decisions, solve practical problems that may or may not include a variety of concrete variables. This may require the ability to interpret instructions given in written, oral, diagram, or scheduled form.
23. Demonstrates the ability to listen actively and evaluate social situations in an objective, consistent and fair manner. Functions independently with integrity, flexibility and works well with residents, personnel and support agencies.
24. Complies with community policies and procedures for workplace safety including infection control procedures, emergency response and safety protocol.
25. Complies with all company policies and procedures related to resident rights; abuse prevention and reporting; and resident confidentiality (HIPPA).
26. Demonstrates knowledge of Employee Handbook and complies with the policies in the Handbook.
27. Performs other related duties as may be assigned.

EEO STATEMENT:

Stellar Senior Living is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stellar Senior Living makes hiring decisions based solely on qualifications, merit, and business needs at the time. Persons who have been found guilty by a court of law of abusing, neglecting or mistreating individuals in a health care related setting are ineligible for employment in this position. Employment may dependent upon drug testing before or during employment.