Family Advisor

Lake Pointe Villa Assisted Living; Fond du Lac (WI); On-site; USD 42,000 - 68,000; Full time

Job summary

The Pennant Group, Inc. is seeking a Family Advisor to join the team at Maple Meadows Assisted Living, LakePoint Villa Assisted Living, and Lotus Gardens Senior Living.

The role focuses on recruiting residents, cultivating relationships with families, referral sources, and coordinating admissions with the community management team.

Qualifications

• Superior communication skills with residents and families.
• Marketing/education to seniors experience is a plus.
• Must have clean driving record and valid driver's license.

Responsibilities

• Lead resident recruitment by building relationships with prospects and families.
• Develop and maintain marketing strategies including referrals and community relationships.
• Maintain occupancy levels and manage admission/assessment in collaboration with management.
• Track resident movements and serve as central contact for prospective residents.

Skills

Communication skills

Customer service orientation

Team collaboration

Knowledge of aging physiology/psych

Dementia signs awareness

English communication (oral & written)

Education

Marketing or human services degree (preferred)

Job description

Maple Meadows Assisted Living, LakePoint Villa Assisted Living, and Lotus Gardens Senior Living are currently seeking a Family Advisor to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families and our community. We are guided by our CAPLICO Core Values:

Celebration

Accountability

Passion for Learning

Love One Another

Intelligent Risk Taking

Customer Second (Employee First!)

Ownership

About the Opportunity

Successfully leads theresidentrecruitment process by establishing and cultivating meaningful relationships with prospects and their families and identifies individual candidate’s needs. Develops and maintains productive internal and external marketing strategies including referral sources and community relationships. Maintains occupancy levels, tracks and trends resident movements, is the central point of contact for all prospective residents and manages the admission/assessment process in collaboration with the community management team.

Critical Success Factors

• Superior communication skills with the ability to effectively communicate in English, both orally and in writing.
• Ability to communicate a clear vision of thecommunityand its services.
• Dependable and punctual with a professional, competent demeanor.
• Knowledge of the physiology and psychology of the older person.
• Recognizes common signs/symptoms of dementia.
• Demonstrates strong customer service skills and telephone marketing skills.
• Adaptable, flexible and focused on meeting the needs of prospective residents and their families.
• Demonstrateteam and business partner skills.

Preferred Qualifications

• Degree in marketing or human services field preferred.
• Prior experience in marketing to seniors, in sales, senior housing, long-term care insurance, hospitality or an appropriate healthcare/personal care background preferred.
• Proven track record of marketing/sales results.
• An outgoing personality, superior communication skills and strong customer service orientation required.
• Must present a neat, clean appearance and demonstrate a positive, cheerful attitude.
• Must possessa cleandriving record and valid state issued driver’s license.
• Local travel required.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.