FALL Consumer Complaint Investigation Intern

Massachusetts Department of Public Utilities; Boston (MA); Hybrid; USD 25,000 - 33,000; Part time

Job summary

The Massachusetts Department of Public Utilities is seeking a FALL Consumer Complaint Investigation Intern in Boston. The role involves learning and applying laws related to transportation, consumer protection, and regulatory compliance, and assisting in hearing activities, with opportunities for ride-alongs with inspectors.

Key duties include investigating and resolving consumer complaints, reviewing applications for transportation certificates, creating motor bus driver certificates, and

Qualifications

• Experience or strong interest in consumer protection, or public safety, regulatory compliance.
• Excellent writing and attention to detail in editing documents.
• Good computer skills, Word and Excel.
• Ability to track complaints.

Responsibilities

• Investigate and resolve consumer complaints; respond in writing and verbally to consumers.
• Review applications and issue orders granting a certificate to conduct business as a passenger carrier, tow company or moving company.
• Create motor bus driver certificates.
• Assist conducting a rulemaking.

Skills

Consumer protection

Regulatory compliance

Excellent writing

Complaint tracking

Tools

Word

Excel

Job description

Job Description Job Description – FALL Consumer Complaint Investigation Intern (26000521)

FALL Consumer Complaint Investigation Intern – (26000521)

Description Who We Are: The Executive Office of Energy and Environmental Affairs (EEA) seeks to protect, preserve, and enhance Massachusetts’ environmental resources and create a clean energy future for all residents. Through the stewardship of open spaces, the protection of environmental resources, and the advancement of clean energy, EEA works tirelessly to make Massachusetts a wonderful place to live, work, and raise a family. Our commitment to environmental justice ensures that every resident, regardless of background or location, can live in a safe, clean environment and shares equally in the benefits of the clean energy transition.

Who We Are As An Employer: At EEA, we create meaningful, inclusive opportunities that empower our employees to make a real difference in shaping the environmental future of Massachusetts. We foster a workplace culture where diversity is valued, innovation is encouraged, and collaboration thrives. Our employees play a vital role in advancing sustainability, environmental justice, and clean energy solutions, ensuring a positive and lasting impact on Massachusetts and its residents.

DPU: The Department of Public Utilities (DPU) is the state agency responsible for overseeing investor-owned electric power, natural gas, and water companies in Massachusetts. It regulates the safety of bus companies, moving companies, transportation network companies, and oversees the safety of natural gas pipelines and the MBTA.

Job Description: The intern will learn laws and regulations related to transportation, passenger safety and towing; how to investigate and resolve complaints; possible opportunity to assist with creation of new regulations., conduct hearing or do a ride- along with inspectors (depending upon intern’s interests).

Job Duties:

• Investigate and resolve consumer complaints; respond in writing and verbally to consumers
• Review applications and issue orders granting a certificate to conduct business as a passenger carrier, tow company or moving company.
• Create motor bus driver certificates
• Assist conducting a rulemaking

Preferred Skills:

• Experience or strong interest in consumer protection, or public safety, regulatory compliance
• Excellent writing and attention to detail in editing documents
• Good computer skills, Word and Excel
• Ability to track complaints

Qualifications First consideration will be given to those applicants that apply within the first 14 days. Comprehensive Benefits Please see Preferred Qualifications.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affiliated Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don’t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title: Contracted Student Interns

Primary Location

: United States-Massachusetts-Boston-1 South Station

Job

: Environmental and Energy

Agency

: Department of Public Utilities

Schedule

: Part-time

Shift

: Day

Job Posting

: Jul 28, 2026, 1:21:58 PM

Number of Openings

: 1

Salary

: 21.00 – 21.00 Hourly

If you have Diversity, Afficiate or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Melixza Esenyie/[e-mail] – 6178723270

Bargaining Unit: Non

Confidential: No

Potentially Eligible for a Hybrid Work Schedule: Yes