Fall 2026- IT Product Support Analyst Co-Op

Flint Hills Resources; Wichita (KS); On-site; USD 25,000 - 39,000; Part time

Job summary

Flint Hills Resources in Wichita, KS, is seeking an IT Product Support Analyst Co-Op. You will troubleshoot data system issues, analyze root causes with IT and vendors, monitor critical data flows, and build useful documentation while applying AI tooling to automate processes.

You are pursuing a degree in IT/CS/MIS and are curious about why systems break, with foundational SQL skills and strong communication. Flexible 15–30 hrs/week, on-site schedule around classes.

Qualifications

• Pursuing a degree or technical certificate in IT, CS, MIS, or related field.
• Foundational SQL knowledge to read or write queries.
• Able to explain technical issues clearly to non-technical stakeholders.
• Genuine interest in AI tools and their potential.

Responsibilities

• Troubleshoot and resolve issues related to data systems, data flows, and integrations.
• Investigate root causes with IT teams, end users, and vendors for durable solutions.
• Monitor alerts to protect data reliability and business processes.
• Build and maintain documentation for the team and end users.
• Leverage AI toolset to analyze problems and drive automation opportunities.
• Collaborate with product teams on upcoming changes and supportability.
• Develop understanding of how technology connects to business outcomes.

Skills

SQL basics

Strong communicator

Curious about AI/tools

Education

Information Technology, Computer Science, MIS, or related field

Tools

Python

TypeScript

.NET

Neo4j

AWS

Job description

Fall 2026- IT Product Support Analyst Co-Op

If you're a student who genuinely enjoys figuring out why something broke, is curious about how AI can change the way support works, and wants real responsibility on a fast-paced team — this co-op was designed for you.

Our team supports the applications, data pipelines, and integrations that keep Flint Hills Resources running — and we're actively transforming how that support gets done. AI agents, automation workflows, and smarter monitoring aren't future plans here; they're work in progress, and you'll be part of it.

Based on-site in Wichita, Kansas. Flexible hours (15–30 hrs/week) scheduled around your classes, primarily between 7:00 AM and 5:00 PM M–F.

This position is structured as a co-op with the potential to transition into an internship in Summer 2027.

Our Team

• Troubleshoot and resolve technical issues related to data systems, data flows, and complex integrations — real issues, not simulated ones
• Investigate root causes of recurring problems, working alongside IT teams, end users, and vendors to find durable solutions
• Monitor alerts and alarms to protect the reliability of critical data and business processes
• Build and maintain documentation that supports both the team and end users
• Actively use the team's AI toolset to analyze problems, automate support processes, and drive identified automation opportunities to completion
• Collaborate with product teams to stay ahead of upcoming changes and contribute to better supportability
• Develop a working understanding of how the technology stack connects to real business outcomes

What You Will Do

• Currently pursuing a degree or technical certificate in Information Technology, Computer Science, MIS, or a related field
• You're curious — you don't just fix things, you want to understand why they broke
• Foundational SQL knowledge: able to write or read basic queries
• Strong communicator who can explain technical issues clearly to non-technical stakeholders
• Genuinely interested in AI tools and what they can do — not just aware they exist

Who You Are (Basic Qualifications)

• Currently pursuing a degree or technical certificate in Information Technology, Computer Science, MIS, or a related field
• You're curious — you don't just fix things, you want to understand why they broke
• Foundational SQL knowledge: able to write or read basic queries
• Strong communicator who can explain technical issues clearly to non-technical stakeholders
• Genuinely interested in AI tools and what they can do — not just aware they exist

What Will Put You Ahead

• Previous experience in IT support, troubleshooting, or customer service
• Familiarity with programming languages such as Python, TypeScript, or .NET
• Exposure to event-driven or API-based integrations
• Curiosity about AWS services (Lambda, S3, CloudWatch)
• Interest in graph databases, particularly Neo4j
• You've already experimented with AI tools on your own — for schoolwork, side projects, or just to see what they can do

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.