Fairmont Gold Attendant

The Fairmont Hotel; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Fairmont Gold Attendant, where your passion for hospitality meets exceptional service. In this role, you will create unforgettable experiences for guests by providing anticipatory food and beverage service in a luxurious lounge setting. Collaborate with a dedicated team, enhance your skills, and enjoy the benefits of working in a dynamic environment that values diversity and inclusion. With opportunities for growth and development, this position is perfect for those who thrive in a vibrant atmosphere and are eager to make a difference in the hospitality industry.

Benefits

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent

Corporate Social Responsibility activities

Qualifications

• Previous experience in hospitality or food service preferred.
• Strong communication skills and a passion for providing exceptional guest service.

Responsibilities

• Set up and maintain food and beverage service in the Fairmont Gold Lounge.
• Provide exceptional service to Fairmont Gold guests.
• Interact with guests to build lasting relationships.

Skills

Hospitality Experience

Customer Service

Food and Beverage Knowledge

Communication Skills

Team Collaboration

Job description

Company Description

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

Fairmont Gold Attendant

The Fairmont Gold Lounge Attendant is responsible for providing the highest level of anticipatory food and beverage service to our guests. You will be the person that knows our guests the best and shows them that we truly care by demonstrating and perfecting our enhanced service.

What you will be doing:

• Set up and maintain food and beverage service in the Fairmont Gold Lounge. Ensure all items are displayed attractively and replenished promptly.
• Provide exceptional service to Fairmont Gold guests, ensuring their needs are met promptly and courteously.
• Possess a thorough understanding of the menu and beverage lists, including special promotions and preparation methods. Recommend and upsell menu items to enhance guest experience.
• Handle all bills accurately.
• Interact with guests to build lasting relationships and anticipate their preferences and needs.
• Consistently deliver engaging, friendly, and professional service to enhance the guest experience.
• Maintain the overall appearance and cleanliness of the Fairmont Gold Lounge. Assist with setup, breakdown, and ongoing service processes.
• Work closely with kitchen staff and chefs to ensure seamless service delivery and guest satisfaction.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Hourly Rate: $31.00 (Break-In Rate applicable for New Hires as per CBA)
• Schedule based on Seniority and Business Demands

Qualifications

Your experience and skills include:

• Previous experience in hospitality or food service preferred.
• Flexible, organized and demonstrates the highest level of service .
• Fluent spoken and written English.
• Previous experience in hospitality or food service preferred.
• Strong communication skills and a passion for providing exceptional guest service.
• Knowledge of food and beverage items, including preparation techniques and presentation standards.
• Ability to work collaboratively in a team environment.
• Flexible schedule, including evenings, weekends and holidays as needed.

Physical Requirements:

• Ability to lift and carry trays and equipment.
• Stand, walk, and move around during entire shift.

Additional Information

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the "Western White House," (as the only venue outside the White House to host state dinners), Century Plaza's place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.



Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D



Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS