Fairmont Gold Attendant

The Fairmont Hotel; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading luxury hotel in Austin as a Fairmont Gold Attendant, where you will provide exceptional service to guests in a premium lounge setting. This role involves building guest loyalty through personalized service and maintaining high standards. Enjoy benefits like paid time off, health insurance, and opportunities for personal growth within the company.

Benefits

Paid time off

Medical, Dental and Vision Insurance

401K

Complimentary shift meal

Employee benefit card

Learning programs

Qualifications

• Previous customer related experience preferred.
• Must possess a professional presentation.

Responsibilities

• Provide service in the Gold Lounge adhering to service standards.
• Develop and maintain strong Guest relationships.
• Assist guests regarding hotel facilities.

Skills

Interpersonal Skills

Problem Solving

Customer Service

Tools

Microsoft Windows

Job description

Company Description

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

Fairmont Gold is a special place! The personalized service provided as you greet your Guests at check- in or serve them in the private lounge, will show them that you truly care. The luxury our Guests experience and the memories you make as a Fairmont Gold Attendant will create a sense of loyalty that will ensure their return.

Summary of Responsibilities:

• Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, friendly and engaging service
• Serve and set-up all food and beverage presentations adhering to Fairmont Gold service standards
• Provide service in the Gold Lounge and ensure menu and food presentation is in keeping with Fairmont Gold standards
• Develop and maintain strong Guest relationships to ensure Fairmont Gold loyalty
• Assist guests regarding hotel facilities in an informative and helpful way
• Provide exceptional Concierge information to our Guests about local and area attractions
• Follow department policies, procedures and service standards * Follow all safety policies
• Other duties as assigned
• Washing Dishes and Stewarding part of Primary Responsibilities

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

• Previous customer related experience preferred
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position: Physical aspects of the position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Occasional kneeling, pushing, pulling
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Candidates must be legally eligible to work in the United States.

Additional Information

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V