Fairfield Inn & Suites - Front Desk Agent FT

Coastal Hospitality Associates, LLC; Virginia Beach (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is looking for a friendly and service-oriented Front Desk Agent. This full-time role involves ensuring guest satisfaction through effective communication and problem resolution. You will be responsible for managing guest check-ins and check-outs, maintaining knowledge of hotel services, and handling cash transactions. Join a dynamic team where you can learn and grow in a supportive environment that values your contributions. With competitive pay and a range of benefits, this opportunity is perfect for those passionate about delivering exceptional customer service and making a difference in guests' experiences.

Benefits

Health Benefits

Paid Time Off

Employee Assistance Program

Company Paid Short Term Disability

Life Insurance

Accidental Death Insurance

Company Matched 401K

Health Care Flexible Spending Account

Dependent Care Flexible Spending Account

Associate Travel Discounts

Qualifications

• Must stand for a full shift and perform basic mathematical and accounting functions.
• Previous guest service experience preferred but not required.

Responsibilities

• Maintain positive guest relations and resolve complaints.
• Process check-ins and check-outs while securing cash bank.

Skills

Mathematical skills

Basic accounting functions

Basic computer skills

Communication skills

Customer service skills

Organizational skills

Detail-oriented

Ability to work independently

Team player

Initiative and perseverance

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Job description

Fairfield Inn & Suites - Front Desk Agent FT

Join to apply for the Fairfield Inn & Suites - Front Desk Agent FT role at Coastal Hospitality Associates

Job Overview

If you are seeking to join a GREAT company that TRULY CARES about YOU- Join our team today! The Fairfield Inn by Marriott is seeking a warm and friendly service-oriented, FULL TIME Front Desk Agent. The Front Desk Agent is responsible for guest services, answering phone lines and assisting guests with smooth check-ins and check outs. Handling all special requests for services or information in accordance with standard policies and procedures.

How You'll Be Rewarded:

• A chance to learn something new every day in a fun, friendly work environment!
• Health Benefits; Medical, Dental and Vision
• Paid Time Off
• Employee Assistance Program
• Company Paid Short Term Disability, Life Insurance and Accidental Death
• Affordable and Optional Long Term Disability and Supplemental Life Insurance
• Company Matched 401K
• Health Care Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• Legal Resources
• Associate Travel Discounts per Brand Guidelines

Essential Duties:

• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Maintain and secure a cash bank to perform job functions.
• Verify guest information upon arrival and departure.
• Obtain method of payment from guests (credit or cash).
• Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Process all check-outs.
• Maintain all guest information and hotel occupancy status using Brand systems.

Minimum Qualifications:

• Must be able to perform: mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests.
• Candidates must be able to stand for a full eight (8) hour shift.
• Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays.

Desirable Characteristics:

• Previous guest service experience preferred, but not required.
• Highly developed computer skills.
• Well organized and detail-oriented.
• Ability to work independently and with diverse groups of individuals.
• Display initiative, perseverance and analytical skills.
• Highly developed communication skills.
• Professional and ethical in all situations.
• Excellent customer service skills.
• Quick learner with strong work ethic.
• Team player and ability to get along with others.
• Exemplary written and verbal communication skills.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Candidates can expect to: stand for full shift, bend, stoop and reach overhead; push up to 100lbs and lift up to 50lbs.

EOE M/F/Vet/Disabled

Job Type: Full - Time with flexible scheduling

Salary: from $15.50 per hour

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Hospitality