Fair Ketch | Outlet Supervisor

Omni Hotels & Resorts; Port Everglades (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Omni Hotels & Resorts seeks a supervisor for the coffee house environment at Omni Fort Lauderdale. The role focuses on managing daily operations, ensuring guest satisfaction, and leading staff performance. Candidates should have at least 6 months of related experience and strong cash handling and customer service skills. Ability to work under pressure is essential. The position offers a dynamic work environment in a well-known hospitality establishment with multiple amenities.

Qualifications

• Minimum 6 months experience in a coffee house environment required.
• Previous cash handling and face-to-face customer service experience required.
• Ability to communicate pleasantly in English.

Responsibilities

• Supervise department and manage daily operations.
• Ensure guest satisfaction and handle complaints.
• Coordinate training and monitor staff performance.

Skills

Cash handling

Customer service

Communication

Leadership

Ability to work under stress

Team collaboration

Tools

POS software

Microsoft Office

Opera

Kronos

Birchstreet

Job description

Omni Fort Lauderdale, 1950 Eisenhower Blvd, Fort Lauderdale, Florida, United States of America

Job Description

Posted Friday, April 24, 2026 at 4:00 AM

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE: Supervise the whole department, responsible for the

daily and monthly inventory, schedules, products ordering,

and maintain the department clean and organized.

ESSENTIAL JOB FUNCTIONS:

• Must be able to convey information and ideas clearly.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Responsible for assigned shift, assisting in overall management.
• Supervise and coordinate assigned shift.
• Assist manager in communicating new information and teaching new procedures to all marketplace associates.
• Check staff punctuality.
• Order daily supplies or communicate inventory needs to appropriate management.
• Follow up on established training steps.
• Handle guest comments and complaints.
• Ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Observe, teach, and correct staff’s service.
• Monitor each guest experience.
• Must be able work with and understand financial information and data and basic arithmetic functions.
• To be thoroughly acquainted with all technical equipment to fully utilize its capabilities and extend efficient service to hotel guests.
• Assist with monthly inventory.
• Verifying guest room numbers for room charges.
• Interact with other departments to ensure guest needs are satisfied.
• Adhere to proper food handling procedures.
• Proper knowledge of equipment use and safety procedures.
• Knowledge and troubleshoot POS functions.
• Serve guests under all Omni standards.

QUALIFICATIONS:

• Minimum 6 months experience in a coffee house environment required. Previous supervisory experience in a food and beverage environment preferred.
• Previous cash handling and face to face customer service experience required
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
• Ability to accurately and efficiently input information into POS software
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
• Must become familiar with all coffee products and methods including coffee, espresso, specialty drinks and retail items
• Able to work with management on special projects.
• Able to set priorities for the team and provide feedback to others that enhances performance.
• Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.
• Ability to teach employees importance of, and how to greet guests and courteously solve requests
• Must be able to work a variety of shifts, including weekends and holidays
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.

ENVIRONMENT & POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion. May work both indoors and outdoors.

TOOLS & EQUIPMENT:

• Desktop computer (Opera, GoConcierge, Synergy, Microsoft Office, Kronos, Birchstreet, Micros terminals), printer, telephone, copier, fax machine and push to talk radio dispatch.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [e-mail] .

Omni Fort Lauderdale, 1950 Eisenhower Blvd, Fort Lauderdale, Florida, United States of America