Fair Hearings Specialist - Remote 50% Telecommute

NYS Office of Temporary & Disability Assistance; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Telecommuting up to 50%

Job summary

NYS Office of Temporary & Disability Assistance (OTDA) is seeking candidates for a position handling administrative hearings, inquiries, and eligibility determinations under NY HELPS. The role involves coordinating hearings, processing requests, and referring clients to appropriate program areas.

The incumbent will work within a framework of state regulations, manage multiple NYS systems, and support supervisors with procedures and reports.

Qualifications

• Four years of paraprofessional or professional experience providing services to individuals in need of and/or eligible for social services programs
• Experience implementing or administering programs regulated by NYS OTDA and related agencies
• Ability to determine eligibility and refer to appropriate program areas

Responsibilities

• Provides information regarding hearing procedures to State agency and local district staff, clients and their representatives, and other parties.
• Processes requests for administrative hearing records, Fair Hearings, Homebound Hearings, and other hearings; schedules hearings and prioritizes them according to regulations.
• Handles general inquiries from clients, their representatives or local agencies and makes referrals to appropriate program areas.
• Determines continuation of aid status and good cause for adjournments and reopening hearings.
• Drafts responses to correspondence relating to the hearing process.
• Screens and processes emergency hearings and retrieves/updates information from multiple NYS systems.
• Identifies governmental entity or agent taking adverse action and notifies relevant parties about a hearing request.
• Fields compliance complaints and refers complex cases to supervisors.
• Gathers data and prepares reports; assists supervisor in preparing written procedures.

Education

Associate degree substitution for 2 years of experience

Bachelor’s degree substitution for 4 years of experience

Job description

NYS Office of Temporary & Disability Assistance (OTDA) is seeking candidates for a position handling administrative hearings, inquiries, and eligibility determinations under NY HELPS. The role involves coordinating hearings, processing requests, and referring clients to appropriate program areas.

The incumbent will work within a framework of state regulations, manage multiple NYS systems, and support supervisors with procedures and reports.