Fair Hearings Specialist I (Remote Eligible)

NYS Office of Temporary & Disability Assistance; New York (NY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Telecommuting up to 50%

Location pay NYC $4,150

Full-time permanent appointments

Job summary

The NYS Office of Temporary & Disability Assistance is seeking a dedicated professional to manage and support fair hearing processes, schedule hearings, and liaise with clients and agencies across New York City and the state.

This role involves handling inquiries, updating multiple information systems, and applying state regulations to determine aid continuation, with telecommuting up to 50% and NYC location pay where applicable.

Qualifications

• Four years of paraprofessional or professional experience providing services to individuals in need of and/or eligible for social services programs or implementing/administering programs regulated by NYS OTDA and related agencies.

Responsibilities

• Provides information regarding hearing procedures to State agency and local district staff, clients and their representatives, and other parties.
• Processes requests for administrative hearing records, Fair Hearings, Homebound Hearings, and other hearings; schedules hearings; prioritizes hearings in accordance with regulations; manages workflow at hearing locations; and conducts other matters regarding the administrative hearing process.
• Handles general inquiries from clients or local agencies and makes referrals to appropriate program areas.
• Determines continuation of aid status and good cause for adjournment and reopening hearings.
• Drafts responses to correspondence relating to the hearing process.
• Screens and processes emergency hearings.
• Retrieves, analyzes and updates information from multiple systems.
• Identifies governmental entity or agent taking adverse action and notifies relevant parties about a hearing request.
• Fields compliance complaints and refers complex cases to supervisors.
• Gathers statistical data and prepares reports.
• Assists supervisor in preparing written procedures.

Job description

The NYS Office of Temporary & Disability Assistance is seeking a dedicated professional to manage and support fair hearing processes, schedule hearings, and liaise with clients and agencies across New York City and the state.

This role involves handling inquiries, updating multiple information systems, and applying state regulations to determine aid continuation, with telecommuting up to 50% and NYC location pay where applicable.