FACTS Customer Relationship Manager – Greater New York City Area

Nelnet Business Solutions; Germany (OH); Hybrid; USD 80,000 - 85,000; Full time

Job summary

A leading education services provider is seeking a Client Relationship Manager to oversee a designated group of clients. The role requires strong communication skills and a background in sales to build relationships, ensure client satisfaction, and advocate for their needs. Candidates must have at least 3-5 years of relevant experience and a 4-year degree. Experience with FACTS products is essential. This position focuses on collaboration and client engagement to drive success.

Benefits

Community involvement

Career development opportunities

Flexible working conditions

Qualifications

• 3-5 years of sales and account management experience.
• Background in Private or public education market is a plus.
• Extensive knowledge of FACTS products.

Responsibilities

• Build positive line of communication with clients.
• Meet clients face to face at least two times per year.
• Work closely with operations and technical teams to resolve issues.
• Advocate for client needs regarding new features and services.
• Attend trade shows and other events for client engagement.

Skills

Excellent communication skills

Sales experience

Client relationship management

Conflict resolution

Flexibility

Education

4-year undergraduate degree

Tools

FACTS products knowledge

Job description

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe.

Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

Responsible for a designated group of FACTS clients utilizing one or more of FACTS' products, AE, SIS, Tuition Management and Financial Needs Assessment. This position works collaboratively with other departments to create client strategy to leverage FACTS best practices and to deliver a level of customer satisfaction that exceeds expectations.

The role involves building strong collaborative relationships with clients, generating additional revenue opportunities and positive referrals to be used with prospective FACTS clients.

• Build positive line of communication to maintain and enhance relationships with clients.
• Ownership of overall client satisfaction by proactively anticipating client needs and maintaining contact with clients to ensure FACTS is meeting their needs.
• Meet face to face with each client at least two times per year at school location.
• Assist in the coordination of sales and product revisions to existing clients.
• Work closely across FACTS Operations and Technical teams to resolve client related problems and issues.
• Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS.
• Actively participate in the evaluation of new product client requests.
• Work closely with technical support to understand the breadth and limitations of the client product solutions.
• Leverage relationships to expand FACTS solutions utilized by exiting clients.
• Attend trade shows, conference and other events as needed to support client communication and engagement.
• Gather competitive information to assist in continually evaluating market position.
• Facilitate timely communication with FACTS Sales and Account Managers regarding client related issues.
• Work collaboratively with RVP Team, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues.

Salary range for this role is: $80,000- $85,000.

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Candidates for this role must be located or willing to relocate to the greater New York City area.

EDUCATION:

Minimum of 4-year undergraduate degree (or equivalent), preferably in business and/or technology.

EXPERIENCE:

• 3-5 years of sales and account management experience.
• Background in Private or public education market is a plus.
• Must have extensive knowledge of FACTS products.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Positive, outgoing personality.
• Excellent communication skills with the ability to interact with all levels of client organization and multiple departments of the institution.
• Initiative.
• Assertiveness.
• Ability and willingness to take ownership.
• Flexibility and open-mindedness.
• Adept at conflict resolution.
• Conscientious and committed with a high level of integrity.
• Excellent relationship, sales, and account management skills.
• Ability to travel and work remotely from a home office.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting.