Factory Store Manager - Gurnee

Bullfrog Spas; Gurnee (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company in the spa industry is seeking a Factory Store Manager in Gurnee, IL. This role involves managing retail operations, leading a sales team, and ensuring exceptional customer service. The ideal candidate will possess strong leadership and problem-solving skills, aiming for continuous improvement. Join a dynamic team focused on growth and customer satisfaction.

Qualifications

• Demonstrates professionalism and high interpersonal skills.
• Excellent customer service and communication skills.
• Strong multi-tasking and time management skills.

Responsibilities

• Set sales goals and assess team performance.
• Conduct team huddles and recruit new team members.
• Maintain store presentation and manage cash requirements.

Skills

Customer Service

Leadership

Problem-Solving

Time Management

Communication

Education

High School Diploma

College Education

Tools

Microsoft Word

Excel

Outlook

PowerPoint

SharePoint

OneDrive

Teams

Asana

Job description

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Company Description

Our mission at Bullfrog Spas is simple: Create peaceful lives. This mission is realized for customers through incredible products and services, but our mission also applies to us. At Bullfrog Spas we do our very best to make our own lives and those of our fellow team members peaceful. We're guided by the values of care, commitment, trust, and innovation. Committed team members and this values-driven culture have helped to make Bullfrog Spas the fastest-growing premium hot tub manufacturer in the world, one of Utah's premier brands, and an amazing place to work and grow in your career.

Job Overview

Bullfrog Spas has a great opportunity at our Gurnee, IL Factory Store location to seek a career-minded leader to support the retail sales team objectives and day-to-day activities with a highly professional service encompassing floor management, team supervision, and stock and display management, to ensure smooth running of all designated operations and to support a culture of continuous improvement. This position requires a person with strong analytical skills, excellent leadership abilities, and exceptional customer service skills.

Responsibilities for Store Manager

1. Set sales goals, compare performance to goals, and adjust goals as needed.
2. Run special events in-store as well as arrange and plan off-site events for additional sales opportunities.
3. Assess current team processes and procedures, identify opportunities for improvement, and implement them.
4. Undertake customer service, sales activities, and floor activities as required to ensure service standards are always met and sales opportunities maximized.
5. Maintain awareness of security issues and safety of personnel.
6. Conduct team huddles to keep your team aware of any changes or updates.
7. Ensure banking is up to date and all cash requirements are met.
8. Develop individual quotas and assign leads for team members.
9. Provide detailed and accurate sales forecasts.
10. Coach, mentor, and provide feedback to team members.
11. Foster a competitive yet collaborative team environment.
12. Assess individual performance through observation and measurement, and suggest corrective actions as needed.
13. Recruit, hire, and train sales team members.
14. Maintain, service, and present the store effectively.

Qualifications

• Demonstrates professionalism and high interpersonal skills to handle sensitive, confidential, and stressful situations in a fast-paced environment, maintaining tact, positivity, and diplomacy.
• Excellent customer service skills, along with strong written and verbal communication, planning, and organizational skills.
• Makes effective decisions with minimal supervision and information.
• Problem-solving, team-oriented, and collaborative attitude.
• Initiative to improve efficiency; quick learner capable of developing skills rapidly.
• Strong multi-tasking skills to handle several concurrent tasks effectively.
• Effective time management, good judgment in setting priorities, attention to detail, and workload management.
• Ability to anticipate store needs and balance workload.
• Proficiency in Microsoft Word, Excel, Outlook; PowerPoint preferred; ability to learn additional cloud-based programs like SharePoint, OneDrive, Teams, Asana, etc.
• Desire for continuous learning and development for future growth.
• High School Diploma required; College education a plus.

Job Type: Full-time, with a lucrative earning potential selling spas.

Salary: $80,000 - $120,000 per year