Factory IT Supervisor

Carrier; Minnesota; On-site; USD 60,000 - 80,000; Full time

Job summary

Carrier is seeking an experienced IT support professional to join their Det‑Tronics team in Minnesota. The role involves maintaining and improving IT systems in a manufacturing environment while serving as the primary contact for Factory IT issues.

Ideal candidates will possess a high school diploma or GED and over 5 years of relevant experience. Strong communication skills and a willingness to adapt to fast-paced environments are essential.

Join Carrier's mission to make a difference with innovative technology!

Qualifications

• 5+ years of experience supporting manufacturing information technology in a manufacturing environment.
• Good oral and written communication skills when interacting with factory personnel.

Responsibilities

• Maintain and improve the IT technical systems of the Factory.
• Act as primary contact for Factory IT issues.
• Coordinate with third-party vendor support for Factory applications.

Skills

Manufacturing information technology support

Communication skills

Troubleshooting applications

Network topology LAN/WAN

Education

High school diploma or GED

Associate’s degree

Tools

Microsoft SQL 2012

MS Access

Job description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world‑class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Det‑Tronics is a $150M technologically innovative, projects‑based global P&L protecting customers in many challenging environments with high‑end flame and gas detection products and systems. Det‑Tronics has a global footprint with manufacturing sites in the U.S. and sales presence in all key geographies.

Key Responsibilities:

• Helps to maintain and improve the IT technical systems of the Factory.
• Primary point of contact for Factory IT issues & day‑to‑day Factory Operations team’s IT requirements.
• Preventive maintenance planning.
• Coordination of software updates / patches on shop floor machines.
• Documentation of standard procedures for support of IT‑related operations in manufacturing and distribution for new and existing processes.
• Coordinate with third‑party vendor support for Factory applications & devices as needed.
• Coordinate with Corporate IT shared services support as needed to ensure seamless support for operations.
• Project management for Factory digital transformation / Factory 4.0 projects in coordination with Det‑Tronics operations leadership and Det‑Tronics IT leader.
• Seeks to understand Factory technology needs; communicates ideas to functional and technical leaders for implementation and development.
• Provide timely and advance communications to cross‑functional teams on technology system changes related to the Factory Operations.
• Ability to adjust and adapt to changes in a fast‑paced environment.
• Reporting to Det‑Tronics IT Leader.

Required Qualifications:

• High school diploma or GED.
• 5+ years of experience supporting manufacturing information technology in a manufacturing environment.

Preferred Qualifications:

• Associate’s degree.
• Experience in a manufacturing environment with assembly lines requiring extensive testing and calibration.
• Good oral and written communication skills when interacting with factory personnel and ability to articulate issues and requirements to internal & external support teams.
• Highly motivated with the ability to take ownership of IT issues and requirements and follow through to conclusion.
• Clear knowledge and understanding of network topology LAN, WAN, and wireless technologies.
• Hands‑on IT skills / experience in scripting & troubleshooting applications.
• Experience or familiarity with any MES system(s) & ERP systems.
• Knowledge and understanding of MS Access DBs.
• Knowledge and understanding how databases work with Microsoft SQL 2012 and above.
• Knowledge and understanding of how Windows Servers 2012 and above operate.