FACT Program Assistant

RHA Health Services, LLC; Asheville (NC); Hybrid; USD 46,838,000 - 52,349,000; Full time

Benefits offered by this job

Payactiv

Discount program

Paid Time Off

Health insurance

401(k) savings

Wellbeing programs

Chronic disease mgmt

CPR training

Job summary

RHA Health Services, LLC is seeking a FACT Program Assistant in Asheville, NC for a full-time, hybrid role. You will handle data entry, medical records processing, scheduling, and customer service duties to support individuals served.

Qualified candidates have a high school diploma, two years medical office experience, and proficient computer skills. A valid driver's license is required, with benefits and a supportive team culture.

Qualifications

• High School Diploma or GED equivalent required.
• Minimum of two years of medical office experience.
• Proficient with computers and Microsoft Office, including Excel, PowerPoint, and Outlook.
• Excellent verbal, written, and interpersonal communication skills.
• Valid driver's license required.

Responsibilities

• Data Entry & Record Management: Uploads paper medical records daily in compliance with required formats; documents releases and disclosures; generates and reviews reports; enters data for admissions, discharges, and updates; adheres to billing protocols; manages service authorizations and reports.
• Customer Service & Communication: Answers phones, greets visitors, assists individuals served, providers, vendors, and colleagues; maintains professional phone etiquette.
• Financial Coordination & Performance Monitoring: Oversees daily deposits; manages petty cash and credit card security; ensures reconciliation.
• Administrative & Operational Support: Manages building maintenance, orders supplies, operates office equipment, conducts risk management and safety checks, onboards new employees, handles mail, participates in committees and trainings.
• Other Duties: Demonstrates flexibility and performs additional responsibilities as assigned.

Skills

Data entry

Customer service

Microsoft Office

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

## FACT Program AssistantApply: Hybrid: Asheville, NC: Full time: Posted Today: R64549**We are hiring for:**FACT Program Assistant**Type:**RegularIf you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! The Behavioral Health Admissions Coordinator plays a crucial role in supporting administrative operations, data management, and customer service functions. This position is responsible for accurately processing and maintaining medical records, ensuring compliance with data entry and billing procedures, and providing financial oversight as assigned. The Behavioral Health Admissions Coordinator also serves as a primary point of contact for internal and external stakeholders, ensuring a professional and efficient office environment. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced setting.**Pay: $17 per hour****Schedule: FT****Duties and Responsibilities:****Data Entry & Record Management*** Uploads paper medical records daily in compliance with required formats.* Documents releases and disclosures on the Accounting of Release and Disclosure form.* Generates and reviews reports as needed.* Accurately enters data related to individuals served, including admissions, discharges, and medical record updates.* Ensures adherence to billing protocols and required timeframes.* Completes and maintains service authorization entry for individuals served by RHA as assigned.* Provides caseload and authorization management reports as required by the Director.**Customer Service & Communication*** Answers telephones, greets visitors, and assists individuals served, providers, vendors, and colleagues.* Demonstrates appropriate phone etiquette and effectively assesses and communicates information regarding agency services.* Takes and forwards messages promptly and professionally.**Financial Coordination & Performance Monitoring*** Ensures daily deposits are completed, if applicable.* Oversees and maintains petty cash funds, ensuring proper documentation.* Ensures security and reconciliation of agency credit cards as assigned.**Administrative & Operational Support*** Manages general building maintenance and orders office supplies.* Operates and maintains office equipment as needed.* Performs risk management duties, including workers’ compensation, OSHA compliance, and safety inspections.* Conducts office orientations for new employees.* Prepares and processes documents, forms, and spreadsheets.* Handles incoming and outgoing mail, including postage and distribution.* Participates in committees, unit meetings, and community engagements as required.* Engages in ongoing training and professional development opportunities.**Other Duties*** Demonstrates flexibility and commitment to meeting unit and person served needs.* Performs additional responsibilities as assigned.### ### **Job Requirements:*** **Education:** High School Diploma or GED equivalent required.* **Experience:** Minimum of two years of medical office experience.* **Technical Skills:** Proficient with computers and Microsoft Office, including Excel, PowerPoint, and Outlook.* **Communication Skills:** Excellent verbal, written, and interpersonal communication skills.* **Licensing:** Valid driver's license required.**SUPERVISORY RESPONSIBILITIES:**This position has no supervisory responsibilities.**PHYSICAL DEMANDS AND WORK ENVIRONMENT:*** Must be able to lift a minimum of 10 lbs.* Must be able to pull a minimum of 20 lbs.* Must be able to squat, kneel, crawl, crouch, climb, and stoop.* Required to regularly stand and walk.* Vision requirements include close vision, distance vision, and peripheral vision.RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.**Pre-employment screening:*** Complete criminal background* Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)* Drug testing* Education verification and other credentialing based on position requirements.* Proof of employment history or references (if required)* Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.**We offer the following benefits to employees:*** **Payactiv:** early access to the money you’ve earned from hours you’ve already worked, before payday!* **Employee perks and discount program**: to help you save money!* **Paid Time Off** (full-time employees only)* **Health/Insurance** (full-time employees only)* **401(k) retirement** **savings program*** **Wellbeing Programs: Physical, Emotional and Financial*** **Chronic Disease management programs for hypertension and diabetes** (for qualifying employees)* **Training: Free CPR, first aid, and job-specific training opportunities**\\*contract/contingent workers and interns do not qualify for any of the above benefitsEEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.**About RHA:**At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.If you are ready to make a difference in the lives of people we serve and support apply to join the team today.