FACT Peer Specialist

Mhrcflorida; Winter Haven (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

Background screening

Job summary

Mental Health Resource Center (MHRC) is a not-for-profit Florida organization delivering a broad range of behavioral health services, including 24-hour emergency and outpatient care.

The FACT program supports adults with severe mental illness through a multidisciplinary team, offering advocacy, treatment planning, case management, and community referrals across Florida, including Winter Haven and Jacksonville.

Qualifications

• Personal lived experience as a recipient of mental health services required.
• High school diploma or equivalent required; Bachelor’s degree preferred.
• Must obtain Peer Specialist Certification within one year of employment.
• Proficiency in RBHS/MHRC EHR and Patient Information System within three months of employment.
• Proficiency in Microsoft Office, Outlook and Internet.
• Must meet Florida driver’s license and driving record requirements.
• Ability to work in homes, offices, hospitals, nursing homes, and secure units.
• Strong communication and interpersonal skills; ability to work with individuals, families, providers, and team members.

Responsibilities

• Assist individuals served in developing personal recovery and wellness plans.
• Provide peer coaching, recovery support, and wellness services in alignment with the FACT model.
• Participate in daily team and organizational meetings.
• Advocate for individuals served to help secure necessary services and supports.
• Collaborate with individuals served to identify and access community resources.
• Provide side-by-side support with daily living activities.
• Support individuals in developing social, interpersonal, and independent living skills.
• Assist individuals served in developing problem-solving and coping skills for recovery.
• Promote self-efficacy and recovery through peer support.
• Complete required documentation accurately and within timelines while maintaining confidentiality.
• Reduce time spent on documentation to focus on client interaction.
• Transform brief notes into complete, clinically appropriate documentation.
• Provide insights from sessions to support care planning and continuity.
• Accessible on desktop or mobile for flexibility across settings.

Skills

Peer support

Communication

Interpersonal skills

Team collaboration

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

RBHS/MHRC EHR

Microsoft Office

Outlook

Internet

Job description

Full Time positions offer a comprehensive benefits package.
Part Time positions offer a partial benefits package.

Company Overview

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioural health care services to the community. Services include 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults, as well as outpatient services such as medication management, case management, and counseling.

Job Summary

The FACT Peer Specialist has personal, practical knowledge and experiences as a recipient of mental health services and is willing to share these for the benefit of the team and the persons served by the FACT team. Provides support to individuals served by the FACT Program to reduce hospitalization, increase community tenure, and to enhance their independence, autonomy and quality of life. A Peer Specialist promotes recovery, empowerment, self-determination and decision-making for each FACT participant.

The FACT (Forensic Assertive Community Treatment) Program is a multidisciplinary clinical team that provides comprehensive, community-based services to adults with severe and persistent mental illness. The program is designed to reduce hospitalization, increase community tenure, and enhance independence, autonomy, and quality of life.

FACT team members provide a wide range of services, including advocacy, crisis intervention, assessments, treatment planning, case management, medication support, and coordination of care. Additional services include community referrals, symptom education, vocational and educational support, social skills development, and assistance for families and caregivers.

Most services are provided in the community, with approximately 15% of time spent in the office. Company vehicles are available; however, team members must also use their personal vehicles as needed and are eligible for mileage reimbursement.

The FACT team operates during and outside of standard business hours, including rotating weekend, holiday, and on-call responsibilities.

Responsibilities

• Assist individuals served in developing personal recovery and wellness plans, including the use of Wellness Recovery Action Planning (WRAP).
• Provide peer coaching, recovery support, and wellness services in alignment with the FACT model and Assertive Community Treatment best practices.
• Participate in daily team and organizational meetings.
• Advocate for individuals served to help secure necessary services and supports, including medical, dental, legal, housing, and entitlement resources.
• Collaborate with individuals served to identify and access community resources related to education, employment, socialization, culture, and self-help groups.
• Provide side-by-side support with daily living activities, such as budgeting, grocery shopping, and household management.
• Support individuals in developing social, interpersonal, and independent living skills through coaching, recovery support, and trauma-informed care practices.
• Assist individuals served in developing problem-solving and coping skills to support long-term recovery success.
• Promote self-efficacy and recovery through strength-based role modeling and peer support.
• Complete required documentation accurately and within established timelines while maintaining confidentiality standards.
• Reduces time spent on documentation, allowing more focus on client interaction and care
• Transforms brief notes or session conversations into complete, clinically appropriate documentation
• Supports accurate, compliant documentation while allowing staff to review and finalize notes
• Provides helpful insights from sessions to support care planning and continuity
• Accessible on desktop or mobile for flexibility across different work settings

Qualifications

• High school diploma or equivalent required. Bachelor’s degree preferred.
• Personal lived experience as a recipient of mental health services required.
• Experience working with individuals with severe and persistent mental illness preferred.
• Must obtain, or actively work toward obtaining, Peer Specialist Certification within one year of employment.
• Proficiency in the RBHS/MHRC Electronic Health Records (EHR) and Patient Information System demonstrated within three months of employment.
• Proficiency in Microsoft Office, Outlook and the use of the Internet.
• Must meet MHRC/RBHS driver requirements, including a valid Florida driver’s license, required insurance coverage, and acceptable driving record.
• Ability to work in a variety of settings, including homes, offices, hospitals, nursing homes, and secure units.
• Strong communication and interpersonal skills; ability to work effectively with individuals, families, providers, and team members.

Position Details

Full-Time and Part-Time shifts available

Schedule: Monday through Friday with rotating weekends, holidays, and on-call responsibilities

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.
Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com

Thank you for your interest in joining the team at Mental Health Resource Center and Renaissance Behavioral Health Systems. We offer a variety of opportunities in the behavioral health and social services fields. We have locations in Jacksonville and throughout Florida. Employees work together and support one another in a friendly, team-oriented atmosphere that encourages professional growth. We offer an ideal workplace for individuals dedicated to providing care and services that reflect our core values of compassion, integrity, and excellence.

Mental Health Resource Center, Inc. (MHRC) is a nonprofit organization that provides a wide range of behavioral health and social services to the community. Included in MHRC’s service array are 24-hour emergency services and inpatient psychiatric services for children, adolescents, and adults. Outpatient services include medication management, care coordination, case management, intensive case management team services, counseling, psychosocial rehabilitation, an adult therapeutic family program, state hospital liaison services, mental health court, multidisciplinary forensic teams (MFT), jail-based diversion services, a Co-Responder Program with the Jacksonville Sheriff’s Office, the Link-to-Life suicide prevention program, and services that assist individuals in obtaining benefits such as Social Security Income, Social Security Disability Income, Medicaid, food stamps, and housing. In addition, UF Health Jacksonville contracts with MHRC to manage the hospital’s adult inpatient psychiatric unit.

MHRC also operates eight Florida Assertive Community Treatment (FACT) programs for adults with severe and persistent mental illness, located in Clearwater, Gainesville, Jacksonville, Kissimmee, Rockledge, Tampa, and Winter Haven, as well as a FACT Lite program providing Linking, Advocating, Treating, Transitioning, Empowering & Recovery Support (LATTERS) services in Jacksonville. The two FACT teams located in Jacksonville serve residents of Duval, Clay, and Nassau counties.

Renaissance Behavioral Health Systems and Mental Health Resource Center encourage all applicants to take advantage of opportunities for hire, and if internal applicants, transfers, promotions, and advancement, regardless of their race, color, religion, sex, sexual orientation, gender identity or expression, age, handicap, disability, marital status, national origin, veteran status, or genetic information. RBHS and MHRC are Equal Opportunity Employers and Drug Free Workplaces.
Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com

MHRC is a great company to work for. There is a lot of opportunity for advancement. The PTO accrual is high, and grows as you work with the company. Upper management encourages staff to reach out for support and those that do recognize the benefit of it. It’s difficult at times, as there is a lot of information, but the work is extremely rewarding. It is never boring and you know you’re making a difference.