FACS Systems Analyst - Collection Software Systems

Med A/Rx; Charlotte (NC); Remote; USD 75,000 - 95,000; Full time

Job summary

A leading healthcare solutions company is looking for a detail-oriented FACS Systems Analyst to enhance their collection software systems. This role demands collaboration with operations, analysis of business operations, and implementation of improvements to optimize strategies and systems. Candidates should possess a Bachelor's degree in relevant fields and practical experience with Ontario/Finvi FACS.

Qualifications

• Minimum 2 years experience with Ontario/Finvi FACS in a collections environment.
• Proficiency in structured application development and system analysis.
• Strong understanding of software development life cycle.

Responsibilities

• Analyze and implement application and strategy changes within the FACS system.
• Collaborate with user departments to gather business requirements.
• Develop and maintain documentation for system changes and data mapping.

Skills

Analytical skills

Problem-solving

Communication

Time management

Education

Bachelor’s degree in Business, Systems, or Computer Science

Tools

MS Office Suite

Ontario Systems/Finvi FACS

SQL

Crystal Reports

Microsoft Power Automate

Job description

FACS Systems Analyst - Collection Software Systems

Job Category: Exempt

Requisition Number: BUSIN002725

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• Full-Time
• Remote

Locations

Showing 1 location

PMAB - NC
Meduit - Charlotte
4135 S Stream Blvd
Charlotte, NC 28217, USA

PMAB - NC
Meduit - Charlotte
4135 S Stream Blvd
Charlotte, NC 28217, USA

• Pay or shift range: $75,000 USD to $95,000 USD
  
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Position Overview

We are seeking a detail-oriented and technically skilled FACS Systems Analyst focused on collection software systemsto join our team. In this role, you will be responsible for analyzing and implementing application and strategy changes within our system of record, Ontario Systems/Finvi FACS. You will collaborate closely with operations staff to build, maintain, and enhance operational strategies through FACS formats, event tactics, dialer campaigns, work queues, and reporting—across both the character and GUI versions of the FACS system.

Key Responsibilities

• Collaborate with user departments to assess project feasibility and gather business requirements.
• Document specifications for new projects or system changes, ensuring minimal impact on other modules.
• Train and support internal users on system applications and modifications.
• Develop and maintain documentation, including data mapping and data transfer processes.
• Analyze business operations and recommend system improvements based on technical and operational constraints.
• Create system design plans, project specifications, and resource estimates.
• Participate in design reviews, testing, and quality assurance processes.
• Cross-train team members and support knowledge sharing across departments.
• Excellent time management and organizational abilities.
• Strong analytical and troubleshooting skills.
• Effective communication with both technical and non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment.
• High attention to detail and accuracy.

Required Qualifications

• Bachelor’s degree in Business, Business Systems, Computer Science, or equivalent industry experience.
• Minimum 2 years of experience with Ontario/Finvi FACS in a collection's software environment.
• Proficiency in structured application development, system analysis, and project documentation.
• Strong understanding of the software development life cycle and project management methodologies.
• Skilled in MS Office Suite and technical problem-solving.

Preferred Qualifications

• Experience with Microsoft Power Automate.
• Familiarity with speech analytics tools.
• Background in the medical collections industry.

Knowledge in SQL, Finvi Reports, Crystal Reports, or Acumen

Experience working with letter vendors

Experience with Link services

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Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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