Facility Technician (Maintenance) Second Shift - Hilton Garden Inn, GR

Suburban Inns; Grand Rapids (MI); On-site; Full time

Job summary

An established industry player is seeking a dedicated Facilities Technician to join their dynamic team. In this fast-paced role, you'll be responsible for maintaining the property and ensuring guest satisfaction through proactive maintenance and communication. This position offers a blend of tasks including minor repairs, groundskeeping, and safety checks, all while adhering to company standards. With opportunities for advancement and a supportive work environment, this role is perfect for those looking to grow in the hospitality industry. Join a team where your contributions will make a real difference in creating memorable guest experiences.

Benefits

Hotel and restaurant discounts

Earned Paid Time Off

Health, vision, dental, life insurance

Flexible schedules

Holiday Pay

Paid volunteer time

Advancement opportunities

Monetary recognition program

100% paid maternity/paternity leave

Employee Assistance Program

Qualifications

• Requires ability to interpret/extract information and perform arithmetic functions.
• Minimum of one-year job-related experience required.

Responsibilities

• Maintain property grounds, public areas, and hotel guest rooms.
• Perform property walk-arounds and address all issues encountered.
• Respond to guest complaints or issues in a timely manner.

Skills

Good communication skills

Basic computer knowledge

Ability to perform arithmetic functions

Education

One-year job-related experience

Tools

Quore

Lawn care equipment

Heavy machinery

Job description

The Hilton Garden Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

Facilities Technician:

• FULL TIME AND PART TIME
• 2nd shift, some weekends required (Sat-Sun)
• Starting wage: $16/hour based on experience

As a Facilities Technician, you would be responsible for maintaining property grounds, public areas, and the hotel guest rooms, while following Suburban Inns’ Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full-time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Advancement and professional growth opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial, and elder care consultations)

Essential Functions:

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued.
• Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems that need to be corrected to the appropriate department or General Manager.
• Establish a list of parts suppliers and order items needed for maintenance, completion of work orders, and general department supplies while staying within company budget, and preventing unnecessary downtime of equipment or loss of revenue. Seek approval from the General Manager on any big-ticket items needed.
• Use Quore to record maintenance issues, with up-to-date documentation on what has to be done, as well as what has been done to correct the issues. Complete all work orders and tasks submitted through Quore.
• Oversee daily water checks on swimming pool/spa and filtering system for positive health protection, as well as clean pool/spa area.
• Control the security of the property by maintaining master keys, and making sure all equipment is functioning properly (i.e., security cameras, door locks, etc.).
• Maintain copies of items that need to be on file at all times, such as county and state mandated pool and spa records, boiler records and certificates, elevator certificates, etc.
• Assist in checking fire protection systems for proper operation and training personnel in their use.
• Perform painting/touch up painting.
• Patch and/or repair damaged drywall.
• Complete minor electrical replacement and repair; some wiring may be involved.
• Replace and repair plumbing.
• Assist with lawn mowing, snow removal, grounds cleanliness, etc.
• Fix/troubleshoot kitchen equipment, laundry equipment, boiler, and HVAC system according to experience.
• Respond to guest complaints or issues in a timely manner, and according to Suburban Inns’ and brand standards.
• Assist with the property (hotel and restaurant) ongoing preventative maintenance program.
• Maintain open lines of communication between all departments within the hotel.
• Drive company vehicles and/or operate heavy machinery such as lawn care and snow removal equipment.
• Follow all Suburban Inns Processes.
• Exhibit regular and recurrent attendance records.
• Other duties as requested by management.

Position Requirements:

• Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills.
• Formal Education and Job-Related Experience: Minimum of one-year job-related experience required.
• License, Training, and/or Certification Required: Hazcom Training, Lock-Out/Tag-Out (may be completed upon hire), excellent driving record required.
• Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs.

We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.