Facility Systems Operator

P1 Service, LLC; Kansas City, Northern (KS, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

P1 Service, LLC. is seeking Facility Systems Operators to join our centralized Operations Center at The University of Kansas Hospital. This role blends dispatch, customer service, and systems monitoring to keep facilities running smoothly.

You will receive service requests, assess priority, coordinate with technicians, and communicate with customers and internal teams, while following safety policies and maintaining accurate records.

Qualifications

• High School Diploma or GED required.
• 1+ year in customer service, dispatch, or facilities work.
• Basic understanding of building systems (HVAC, plumbing) or willingness to learn.

Responsibilities

• Monitor building systems and respond to service requests.
• Dispatch technicians and coordinate with internal teams.
• Provide updates to customers and stakeholders.
• Maintain accurate notes in systems and ensure proper handoffs.
• Follow safety policies and participate in trainings.

Skills

Dispatch

Customer service

Communication

Attention to detail

Organizational skills

Education

High School Diploma or GED

Tools

CMMS

Job description

P1 Service, LLC., is seeking Facility Systems Operators to join our Facility Maintenance team at The University of Kansas Hospital.

Multiple Positions Available.

Join our P1 Team!

P1 Service, LLC, part of the BCTS family of facility solutions providers, delivers HVAC, mechanical, electrical, and plumbing services for a wide range of facilities. Our team takes pride in providing reliable service while maintaining a strong culture focused on safety, teamwork, and respect.

When you join P1 Service, you’ll be part of a supportive environment where your work matters and where you’ll have the opportunity to learn and grow.

P1 Service, LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment, regardless of status, including protected veteran or disability status.

Summary and Nature of the Work

The Facility Systems Operator plays a key role in our centralized Operations Center. This position is responsible for receiving and responding to service requests, monitoring building systems, and helping coordinate the right response to keep facilities running smoothly.

This role is a blend of dispatch, customer service, and systems monitoring. The operator reviews incoming requests and alerts, determines priority, and communicates with technicians and internal teams to ensure timely resolution.

This position does not have supervisory responsibilities but does require strong communication skills, attention to detail, and the ability to stay organized in a fast-paced environment.

Essential Duties

Operations and Systems Support

• Monitor building systems, including fire and life safety systems, through computer-based platforms
• Learn and use facility management systems (training provided)
• Review system alerts (temperature, alarms, etc.) and determine if action is needed
• Respond to alarms, prioritize urgency, and elevate issues when appropriate

Dispatch & Customer Service

• Receive and triage service requests from customers and internal teams
• Ask questions, gather details, and determine next steps
• Dispatch technicians or route requests to the appropriate team
• Provide clear and timely updates to customers and internal stakeholders

Coordination & Communication

• Serve as a central point of contact between technicians, leadership, and customers
• Maintain accurate notes and documentation in systems
• Escalate issues or communication gaps to leadership when needed
• Support shift coverage and ensure smooth handoffs between team members

Compliance, Safety & Standards

• Follow all company and customer safety policies and procedures
• Participate in required safety trainings and meetings
• Report any safety concerns or incidents promptly
• Maintain a clean and organized work environment

Team Support & Development

• Work closely with team members and leadership to solve problems
• Participate in training to build knowledge of systems and processes
• Ask questions and seek guidance when needed
• Contribute to a positive and team-oriented work environment

General Requirements

• Perform work in alignment with customer expectations and company standards
• Coordinate with internal teams and external partners as needed
• Communicate clearly and provide timely, accurate updates
• Perform other duties as assigned

Required Education and Experience

1. High School Diploma or GED required
2. At least one (1) year of experience in customer service, dispatch, call center, or facilities-related work
3. Basic understanding of building systems (HVAC, mechanical, plumbing) or willingness to learn
4. Strong organizational skills and attention to detail
5. Comfortable using computer systems to track and document work
6. Ability to manage multiple tasks and prioritize effectively
7. Must be able to pass a background check and drug screen
8. Valid driver’s license and reliable transportation required

Preferred Skills and Experience

1. Experience with dispatching, scheduling, or service coordination
2. Familiarity with maintenance or facilities environments
3. Experience using work order or maintenance tracking systems (CMMS)
4. Strong communication and interpersonal skills
5. Positive attitude and team-oriented approach

Ready to Join Our Team?

If you enjoy helping people, staying organized, and being part of a team that keeps things running, we’d like to hear from you.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable to access job openings or apply. Please contact Human Resources at [e-mail] or call 913-275-5625.