Facility Support Assistant

Cuyahoga County Juvenile Court; Cleveland (OH); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

Paid time off

OPERS retirement

Job summary

The Facility Support Assistant at Cuyahoga County Juvenile Court plays a critical role in ensuring safe and orderly movement of approved tradespeople and contractors within the Detention Center. The position supports housekeeping, facility maintenance, inventory management, and coordinates Resident Work Group assignments while supervising residents during activities.

Under the Unit Manager - Facilities, the role emphasizes hands-on job training, adherence to safety procedures, and effective

Qualifications

• High school diploma or GED required.
• Minimum of one year of work experience in custodial, facility support, or detention/correctional setting.
• Knowledge of institutional cleaning, facility support, inventory management, and safe equipment use; ability to supervise residents in a secure setting.

Responsibilities

• Accompanies approved vendors, tradespeople, and contractors throughout secure areas in accordance with facility safety protocols.
• Conducts facility walkthroughs to identify maintenance, cleanliness, and supply needs and reports concerns.
• Supports custodial and facility operations, including cleaning, organizing storage areas, maintaining supplies, and inventory.
• Assists with coordinating Resident Work Group assignments that support facility operations.
• Provides direct supervision and hands-on job training to residents during assigned work activities.

Skills

Facility support

Inventory management

Safety protocols

Supervising residents

Education

High school diploma or GED

Tools

Power tools

Cleaning solvents

Job description

Job Title: Facility Support Assistant

Division/Department: Court Operations/Detention Services Salary: $26.50/hr.

Reports To: Unit Manager - Facilities Date Posted: 10/30/26

FLSA Status: Non-Exempt Last Revised: 10/23/26

Benefits of Employment

Insurance: Comprehensive Health, Dental, Vision, Life and an Employee Assistance Program. Supplemental Life may be purchased at group rates.

Paid Time Off: Twelve (12) holidays, vacation time (after 6 months) of three (3) weeks per year for the first eight (8) years of service, and sick time.

Retirement: Ohio Public Employees Retirement System (OPERS) with 14% annual employer contribution and Deferred Compensation Plans.

Job Summary

The Facility Support Assistant is a security-conscious support role responsible for ensuring the safe and orderly movement of approved tradespeople and contractors throughout the Detention Center in accordance with established safety and security protocols. Under the supervision of the Unit Manager-Facilities, the position supports housekeeping, facility maintenance, inventory management, and routine upkeep while helping coordinate Resident Work Group assignments, providing hands-on job training, and directly supervising residents during assigned activities.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons covered by the Americans with Disabilities Act, in accordance with its requirements.

Accompanies approved vendors, tradespeople, and contractors throughout secure areas in accordance with facility safety and security protocols and assists with coordinating their movement.

Conducts facility walkthroughs to identify maintenance, cleanliness, and supply needs, helping maintain cleanliness, sanitation, and order throughout the facility and reporting concerns to the Unit Manager-Facilities.

Supports custodial and facility operations, including cleaning, organizing storage areas, maintaining supplies, assisting with inventory, and completing facility improvement projects.

Assists with coordinating and implementing approved Resident Work Group assignments that support facility operations, including custodial tasks, inventory management, facility beautification, laundry and clothing organization, and approved supply or meal transportation.

Provides direct supervision and hands‑on job training to residents during assigned work activities, teaching workplace skills such as following directions, teamwork, accountability, organization, and safe work practices.

Supervises residents during assigned work activities, monitors conduct and work quality, inspects completed assignments, and provides constructive feedback while maintaining situational awareness and responding appropriately to behavioral concerns and other incidents in accordance with facility procedures. Reports resident progress and concerns to the Resident Work Group program supervisor.

Follows all facility security requirements, resident supervision protocols, and confidentiality policies.

Performs other duties as assigned.

Supervisory Responsibilities

Provides direct supervision of residents participating in approved Resident Work Group assignments, including directing tasks, monitoring safety and conduct, providing job instruction, and evaluating completed work. No direct supervision of staff employees.

Equipment Operated

Standard cleaning equipment used in an office and detention center, including and not limited to, power tools, cleaning solvents and chemicals.

Confidential Data

All court‑related information regarding hearings, etc. that the employee may come in contact with by working in the facility.

Working Conditions

Potential exposure to hazardous situations that may occur in the court environment, including a tense and hostile atmosphere, contagious diseases, loss of bodily fluids, vulgar and obscene language, and emotionally charged situations. Physical demands of the job include walking, standing, or bending while cleaning. Sometimes must move or lift heavy supplies and equipment. As a result, the work may be strenuous on the back, arms, and legs. Some tasks, such as cleaning restrooms and trash areas, can be dirty. Some experience with power tools is required and cleaning solvents. Occasionally handles emergency or crisis situations.

Usual Physical Demands

Must pass a physical fitness/agility test and be able to demonstrate the following:

1. Ability to push and pull objects, pick up objects, and bend repeatedly in order to move desks, beds, and other furniture to conduct security checks and search residents.

2. Ability to step up on elevated surfaces, such as beds or stools, to conduct room searches.

3. Ability to reach, bend, and stoop to perform security checks, and other tasks.

4. Ability to walk extended periods throughout the facility.

5. Ability to stand for extended periods.

6. Ability to physically restrain residents under adverse conditions, including ability to manage weights of 75lbs to 200lbs when restraining adolescents.

7. Ability to respond to emergency situations according to JCDC policies, procedures and protocols.

8. Ability to correctly handcuff and safely remove handcuffs from residents as needed.

9. Ability to effectively communicate (hear and respond) 10 codes through the intercom/radio transmission monitoring system.

10. Ability to lift and carry containers of items weighing up to 45 lbs. Ability to push/pull up to 92 lbs.

11. Must be able to work overtime based on departmental needs.

12. Must demonstrate competency in implementing physical force techniques and satisfactorily complete all of the requirements in training of physical force; including passing the annual physical fitness test.

New employees are required to pass NRCT Training by the end of the introductory period.

No lifting restrictions or light duty are permitted in this position.

Knowledge, Qualifications, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Knowledge of institutional cleaning, facility support, inventory management, and safe equipment use. Ability to supervise residents in a secure setting, maintain situational awareness, respond to alerts and emergencies, provide hands‑on job training, evaluate work quality, communicate effectively, follow security protocols, and work collaboratively with facility staff and Resident Work Group personnel. Must be reliable, professional, and able to exercise sound judgment.

Education and/or Experience

High school diploma or GED required.

AND

Minimum of one (1) year of work experience in a custodial, facility support, or a detention/correctional setting.

Licensure or Certification Requirements

None.

Court Expectations of Employee

In accomplishing the responsibilities of this position, the Court expects that the employee will adhere to the mission and values of the Court as well as all Court policies and procedures. In addition, while carrying out the duties of this position, the employee is expected to model high ethical conduct on and off the job, and exhibit a professional and respectful demeanor with all Court employees.

Court Mission Statement

To administer justice, rehabilitate juveniles, support and strengthen families, and promote public safety.

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