Facility Specialist Medical Staff Services

Sentara Health; Guin (AL); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Adoption reimbursement

Parental leave

Emergency backup care

Annual discretionary bonus

Job summary

Sentara Health is seeking a Patient Care Specialist to join a physician's office as a non-clinical support professional. This remote, full-time role focuses on delivering an exceptional patient experience by handling calls, scheduling, and answering inquiries within a collaborative team.

Primary duties include phone handling, appointment scheduling, and responding to patient questions. The role emphasizes teamwork and timely, accurate administrative support to care delivery.

Qualifications

• 3 years customer service experience.
• 1 year experience with health plans, medical records data, terminology, registration or scheduling.

Responsibilities

• Answer phones and schedule appointments.
• Answer patient questions and provide non-clinical support to the physician's office.

Skills

Phone support

Appointment scheduling

Customer service

Health plans knowledge

Medical terminology

Registration

Job description

Work Shift

SRMH Orthopedics and Spine Center is now hiring a full-time Patient Care Specialist.

This is a remote position.

Clinic Hours

Monday-Friday, 8:00AM - 4:30PM, dayshift.

Patient Care Specialist

with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

3 years Customer Service experience (
1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers
( Patient Care Specialist, Talroo-Allied Health, Medical Office

The base pay range for full-time employment is $21.69 - $32.44 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; paid time off (vacation, sick time, and holidays); Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer

and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: