Facility Solutions Manager

City Wide Facility Solutions; Virginia; On-site; USD 50,000 - 90,000; Full time

Job summary

A leading company in the facilities management industry is seeking a Facility Solutions Manager in Virginia. The role involves managing B2B accounts, ensuring high client satisfaction, training team members, and overseeing contractors. Candidates should have experience in account management and be detail-oriented while excelling in communication and relationship building.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Training & Development

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Qualifications

• 2+ years outside B2B account management experience preferred.
• Success in client retention roles with measurable goals.
• Strong communication skills, both verbal and written.

Responsibilities

• Manage all aspects of assigned client relationships, ensuring satisfaction.
• Negotiate contracts and manage Contractor relationships.
• Supervise Night Managers to ensure service quality.

Skills

Client Retention

Account Management

Negotiation

Communication

Detail-oriented

Tools

Microsoft Office

CRM Database

Job description

2 weeks ago Be among the first 25 applicants

City Wide Facility Solutions provided pay range

This range is provided by City Wide Facility Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $90,000.00/yr

CHANGE DEPARTMENT TO USE

Alternate Job Description: Account Manager


Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Richmond, VA.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client
• Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics
• Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
• Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
• Schedule each non-routine activity in client facilities using Outlook
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
• Notify Sales Executives of potential accounts in your territory, especially new construction
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
• Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client
  
  
  

Requirements

• 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
• 2+ years track record of success in a client retention role, with goals and metrics to support
• Highly detail-oriented and excellent follow-through on commitments
• Positive and outgoing personality; great at building relationships
• Excellent verbal and strong written communication skills
• Proficient in Microsoft Office and knowledge of CRM database
• Ability to travel on a daily basis to client locations locally
  
  
  

Benefits


City Wide Facility Solutions offers a competitive compensation and benefits, including

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Training & Development

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

More on City Wide...


City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Facilities Services

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