Facility Services Representative - Austin Convention Center

City of Austin; Austin (TX); On-site; USD 31,000 - 34,000; Full time

Job summary

The City of Austin seeks a Security Services Associate to guide visitors during conventions, events, and trade shows in a public facility. You will support move-in/move-out logistics, monitor entry points, and coordinate with the Event Coordinator to adapt to event needs while ensuring safety and order.

Essential duties include security, monitoring of fire systems, and assisting during evacuations. A driver's license is required; some shifts may include evenings, nights, and weekends, with a

Qualifications

• Associate's degree required or 1 year of public event experience may substitute.
• Knowledge of safety practices, customer service, and incident reporting.
• Ability to follow policies and communicate clearly with staff and public.

Responsibilities

• Assists clients with move-in and move-out activities.
• Monitors facility entry and exit points and enforces safety rules.
• Communicates with Event Coordinator regarding event status and changes.
• Performs security and safety services including lockdowns when needed.
• Coordinates emergency response and evacuation procedures.

Skills

Customer Service

Security procedures

Emergency response

Communication skills

Microsoft Office

Education

Associate's degree

Tools

Microsoft Word

Microsoft Outlook

Video surveillance

Job description

About This Position Job Description

Purpose: Under direct supervision, provide information, instruction and assistance to clients and visitors for conventions, events, and trade shows, in a public assembly or event facility.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Assists clients with move-in and move-out activities. Communicates and works with Event Coordinator regarding status of event, event changes, special client/event needs, etc. Monitors facility entry and exit points. Performs facility lock-down when necessary. Perform security and safety services. Monitors and performs security and fire systems. Coordinates emergency response including evacuation process. Answers visitor/client questions and provide assistance. Observes and enforces department/facility safety and operational policies and procedures Responsibilities - Supervisor and/or Leadership Exercised: Acts as point of contact for department/facility in absence of Facility Services Representative

Knowledge, Skills, and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of facility and event coordination. Knowledge of principles and processes for providing customer and personal services. Knowledge of Federal, State and local laws. Knowledge of city practice, policy and procedures. Knowledge of safety practices and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computer and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with other city employees and the public

Minimum Qualifications

Associate's degree, plus one (1) year of public event or other related experience. Completion of thirty (30) semester college hours may substitute for one (1) year of the required education with a maximum substitution of two (2) years. Experience may substitute for the education up to the maximum of two (2) years.

Licenses and Certifications Required

Appropriate level of driver's license as specified for the individuals job.

Preferred Qualifications

Experience working in a public/private assembly facility managing large crowds and individual clientele. Experience working with dispatch/control center in a security operations field, including security access and video surveillance systems. Experience in Microsoft Office products including but not limited to Microsoft Word for incident report writing and Microsoft Outlook for email communications.

Other

Texas Class C Driver's License Compensation Range: The annual hiring range for this position is $22.15-$24.37

Notes to Candidate

Shift Incentive: Shift work includes shift differential incentive for evening and night shifts and weekends Location: Palmer Events Center Days and Hours: 9:00 p.m. - 5:00 a.m. The schedule includes a rotating shift. Ability to work some evenings, weekends, and holidays is required for this position.

Driving Requirement

This position requires a Type C or the ability to acquire one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

Essential Personnel

This has been designated as an Essential Employee position. In the event of a city-designated extraordinary situation or emergency condition, essential employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees, as well as ensure the continuity of essential operations. Essential Employees may be called back in during such events, required to modify their schedule, assigned to a City-designated work site, or retained on-site to assist with operations and recovery.

90 Day Provision for Additional Vacancy

This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.

Assessment

Assessment(s) may be administered as part of this recruitment process.

Benefits

Working with the City of Austin provides several health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please find the link here to the City of Austin employee benefits guide.

EEO Statement for City of Austin

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act.

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation: Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.