Mail Room Clerk

JLL; Santa Clara (CA); On-site; USD 59,400 - 71,100; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Job summary

JLL is seeking a on-site Facility Services Coordinator in Santa Clara, CA. You will be essential to our Integrated Facility Management team, delivering client-focused services and coordinating multiple building services to ensure smooth operations.

Responsibilities include coordinating mail, managing vendors, supporting events, and driving KPI-driven performance while maintaining strong client relationships. This role requires a high school diploma and 2+ years in related roles.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in facility coordination or related role.
• Excellent customer service skills with ability to handle stress with creativity.

Responsibilities

• Provide exceptional customer service by cultivating positive relationships with clients, JLL teams, tenants, and service providers.
• Manage daily mail operations including opening, sorting, and distributing incoming mail, collecting outgoing mail, and maintaining logs.
• Coordinate and support building services across janitorial, food service, landscaping, parking, vending, badging, conference rooms, fitness centers, and equipment.
• Receive and dispatch work requests to technical staff and vendors, track completion to ensure timely resolution.
• Manage vendor performance by tracking work orders, invoices, communicating unresolved items, and partnering on resolution plans.
• Support operational audits by maintaining accurate records, assist with site inspections, and track KPIs.

Skills

Customer service

Organizational skills

Communication skills

Interpersonal skills

Presentation skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Overview

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facility Services Coordinator – JLL

What this job involves

As a Facility Services Coordinator at JLL, you will be an essential part of our Integrated Facility Management team, ensuring seamless, client-focused service delivery that keeps operations running smoothly. This role combines hands-on operational support with relationship management, from coordinating mail services and managing vendor performance to supporting special events and resolving facility challenges with creativity and professionalism. You will serve as a trusted point of contact for clients, employees, visitors, and service providers, building strong collaborative relationships that drive exceptional outcomes. At JLL, we are collectively shaping a brighter way – for our clients, ourselves and our fellow employees, and you will embody this commitment by delivering responsive service that exceeds expectations. You will work with facility management, engineering teams, and vendors to ensure timelines are met and service level agreements are achieved.

What your day-to-day will look like

• Provide exceptional customer service by cultivating positive relationships with clients, JLL teams, tenants, and service providers while supporting guests, visitors, and employees at client locations
• Manage daily mail operations including opening, sorting, and distributing incoming mail, collecting outgoing mail, and maintaining accurate electronic logs and files
• Coordinate and support building services across janitorial, food service, landscaping, parking, vending, badging, conference rooms, fitness centers, and facility furnishings and equipment
• Receive and dispatch work requests to technical staff and vendors, maintain accountability for deliverables, and track completion to ensure timely resolution
• Manage vendor performance by tracking work order completion, validating invoices, communicating unresolved items, and partnering with vendors to implement resolution plans
• Support operational audits by maintaining accurate records, assist with site inspections, and demonstrate understanding of performance metrics and KPIs
• Coordinate special events, assist with tactical planning to meet account team goals, and continuously seek opportunities to improve processes and enhance overall client satisfaction

Required qualifications

• High school diploma or GED required
• 2+ years of experience in facility coordination, property management, customer service, or related operational support role
• Excellent customer service skills with ability to maintain professionalism under stressful situations and resolve spontaneous challenges with creativity
• Strong organizational skills with proven ability to plan and manage work under time constraints and multitask without direct supervision
• Proficiency in Microsoft Office Suite with strong written, verbal, and interpersonal communication skills
• Demonstrated ability to build and maintain positive working relationships across diverse stakeholder groups
• Strong presentation and collaborative skills with solution-oriented mindset

Preferred qualifications

• Previous experience in facility management, property services, or integrated facility management environments
• Knowledge of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and client satisfaction measurement
• Familiarity with building services operations including janitorial, landscaping, parking, and facility amenities management
• Experience coordinating with engineering or technical teams on maintenance activities and service delivery
• Understanding of vendor management processes including invoice validation and performance tracking

Schedule

Schedule: Mon-Fri 7:30 AM – 4:30 PM

Location

Santa Clara, CA (On-site)

Compensation

Estimated compensation for this position: 59,400.00 – 71,100.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Additional information

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location details: On-site in Santa Clara, CA.

If this job description resonates with you, we encourage you to apply, even if you don\'t meet all the requirements. We\'re interested in getting to know you and what you bring to the table!

Benefits

Personalized benefits that support personal well-being and growth: JLL offers a comprehensive benefits package prioritizing mental, physical and emotional health. Some benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Privacy and equal opportunity

JLL is an Equal Opportunity Employer. If you need a reasonable accommodation during the employment process, you may email [e-mail]. We encourage applications from all qualified individuals and comply with applicable workplace laws and policies.