Facility Service Manager

Spsnorthamerica; Pittsburgh (Allegheny County); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with matching

Paid Time Off

Educational Discounts

Job summary

Spsnorthamerica is seeking a Facility Services Manager in Pittsburgh, Pennsylvania, to oversee operations and ensure high client satisfaction. This role involves leading the daily facility operations, managing vendor relationships, and ensuring compliance with safety and operational standards.

The ideal candidate will have over 5 years of experience in facilities management, strong leadership skills, and the ability to manage budgets effectively. The position also offers numerous benefits and opportunities for career growth.

Qualifications

• 5+ years of operations, client service, or facilities management experience.
• 3+ years of facilities or maintenance experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Lead daily facility operations and ensure high client satisfaction.
• Manage budgets, labor costs, forecasting, and site profitability.
• Conduct regular facility inspections and ensure compliance with safety standards.

Skills

Operations management

Client service

Leadership

Problem-solving

Education

High School Diploma or equivalent required; bachelor's degree preferred

Tools

Computer systems and reporting tools

Job description

Job Title: Facility Services Manager

Reports To: Client Manager, Client Director, Managing Vice President, or equivalent leadership.

Job Overview

The Facility Services Manager (FSM) oversees the day-to-day operations of facility and workplace services across one or more client sites. This role serves as the primary client contact and is responsible for service delivery, team leadership, vendor management, financial oversight, and ensuring compliance with SPS policies and safety standards.

The FSM is committed to delivering exceptional service while maintaining a safe, efficient, and professional work environment for both clients and SPS employees.

Key Responsibilities

• Lead daily facility operations, including building maintenance, custodial services, and workplace support.
• Serve as the primary client contact and ensure high levels of client satisfaction.
• Manage, coach, and develop onsite staff and supervisors.
• Coordinate staffing and ensure appropriate coverage for business needs.
• Oversee vendor relationships, contracts, and service performance.
• Conduct regular facility inspections and ensure compliance with safety and operational standards.
• Manage budgets, labor costs, forecasting, payroll, billing, and site profitability.
• Track and report KPIs and SLAs, driving continuous improvement initiatives.
• Coordinate special projects, office moves, and workplace initiatives.
• Resolve operational issues and escalate incidents as appropriate.
• Ensure compliance with SPS policies, OSHA requirements, and security procedures.
• Participate in client business reviews and support business growth opportunities.

Qualifications

• High School Diploma or equivalent required; bachelor's degree preferred.
• 5+ years of operations, client service, or facilities management experience.
• 3+ years of facilities or maintenance experience preferred.
• Previous experience leading teams in a client-facing environment.
• Strong communication, organizational, and problem‑solving skills.
• Experience managing budgets, vendors, and performance metrics.
• Proficiency with computer systems and reporting tools.

Competencies

• Client-focused and results-driven
• Strong leadership and interpersonal skills
• Professional, organized, and detail-oriented
• Sound judgment and integrity
• Adaptable and able to manage multiple priorities

Physical Requirements

• Ability to stand, walk, bend, and sit for extended periods.
• Ability to lift up to 40 pounds as needed.
• Ability to operate office and facility equipment.

Travel

Local travel of up to 25% may be required.

Other Duties

This job description outlines the primary responsibilities of the role and is not intended to be an exhaustive list of duties. Responsibilities may change based on business and client needs.

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

Equal Employment Opportunity Statement

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.