Facility Operations Assistant Lead

Life Time Inc.; Apex (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Life Time is seeking a Facility Operations Assistant Manager to support the Facility Operations Manager in delivering clean, functioning facilities and excellent member service. The role works a flexible schedule opposite the Manager and may involve training staff and providing managerial support when needed.

Responsibilities include supervising locker rooms and fitness areas, addressing member feedback, assisting with budget recommendations, and supporting hiring and training within the

Qualifications

• 1 year of customer service experience.
• CPR/AED certification required within the first 30 days of hire.
• Aquatic Facilities Operator Certification (AFO).
• Certified Pool Operator license (CPO) within 3 months of hire.
• High School Diploma or GED or equivalent.

Responsibilities

• Assists staff in maintaining locker rooms, fitness floors, common areas, and amenities.
• Responds to member feedback with urgency and provides follow up communication with solutions.
• Assists the manager with monthly and annual budget recommendations.
• Assists in training team members through providing ongoing training, coaching, counseling, and continuous feedback.
• Serves on the club Safety Committee ensuring policies and regulations are in compliance with OSHA regulations.
• Assists with the recruiting and interviewing for the Operations department.
• Attends weekly department head, Operations department, and “all club” meetings.
• Builds positive relationship with members while gathering feedback.
• Coordinates and creates Operations staff schedules.

Skills

Customer Service

Flexible schedule

Education

High School Diploma or GED

CPR/AED certification

AFO Certification

CPO Certification

Job description

Position Summary

The Facility Operations Assistant Manager is a full-time position that assists the Facility Operations Manager in delivering clean and functioning facilities while providing excellent customer service. This may include maintaining club space, training fellow team members, and being the source of managerial support when the Manager is not present. The Facility Operations Assistant Manager works the opposite schedule of the Facility Operations Manager and must be flexible to meet the needs of the business.

Job Duties and Responsibilities

• Assists staff in maintaining locker rooms, fitness floors, common areas, and amenities
• Responds to member feedback with urgency and provides follow up communication with solutions
• Assists the manager with monthly and annual budget recommendations
• Assists in training team members through providing on going training, coaching, counseling, and continuous feedback
• Serves on the club Safety Committee ensuring policies and regulations are in compliance with OSHA regulations
• Assists with the recruiting and interviewing for the Operations department
• Attends weekly department head, Operations department, and “all club” meetings
• Builds positive relationship with members while gathering feedback
• Coordinates and creates Operations staff schedules

Position Requirements

• High School Diploma or GED
• CPR/AED certification required within the first 30 days of hire
• 1 year of customer service experience
• Aquatic Facilities Operator Certification (AFO)
• Certified Pool Operator license (CPO) within 3 months of hire
• Must be available to work a flexible schedule to meet the needs of the business

Preferred Requirements

• Health and fitness operations experience
• College degree in business, hospitality, or related field
• Experience with building operations

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.