Facility Operations Assistant - Eagan Civic Arena

City of Eagan; Eagan (MN); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Facility Operations Assistant to join their team at the Eagan Civic Arena. In this part-time role, you'll lead a team of part-time staff, ensuring that every guest enjoys a memorable experience. Your responsibilities will include overseeing the facility, managing events, and providing exceptional customer service. If you have a passion for community engagement and thrive in a collaborative atmosphere, this opportunity is perfect for you. Join a vibrant community that values diverse perspectives and is committed to making Eagan a great place to live, work, and play.

Qualifications

• Must be at least 18 years old with a valid driver's license.
• Two years of ice maintenance experience and one year in customer service.

Responsibilities

• Oversee the Eagan Civic Arena to maintain a clean and safe environment.
• Manage part-time staff and serve as the primary contact for events.

Skills

Customer Service

Supervisory Skills

Ice Maintenance

Conflict Resolution

Education

High School Diploma or G.E.D.

One Year of College in Recreation or Related Field

Tools

Ice Resurfacer

Skate Sharpening Equipment

Job description

Facility Operations Assistant – Eagan Civic Arena

Pay: $22.236

Part-time Recurring (Year-round), Not Benefit Eligible, Non-Exempt

The City of Eagan is hiring a Facility Operations Assistant for the Eagan Civic Arena!
In this part-time role, you'll be the go-to person when full-time staff are away, ensuring that every guest enjoys an exceptional experience. You'll lead a dedicated group of part-time staff, oversee exciting events, and help create memorable moments for our community. If you're passionate about customer service and thrive in a collaborative environment, we want to hear from you!

Why Pick Eagan? Because we’re not just co-workers, we’re a community. We value different viewpoints and experiences, all to make Eagan the ultimate place to be.

Schedule & Hours:
Up to 20 hours per week, with a schedule that includes evenings, weekends, and holidays.

Application Deadline: Open until filled

Responsibilities:

• Oversee the Eagan Civic Arena (building and grounds) to maintain a clean and safe environment for all users.
• Manage part-time building staff, ensuring they are completing tasks and following established policies and procedures.
• Serve as the primary on-site contact person for customers, events, room rentals & vendors, handling any conflicts in a professional and courteous fashion.
• Assist guests in the registration for recreational programs and activities, and in the reservation of facility rental spaces.
• Maintain working knowledge of all building operations: ice resurfacing, pro shop, meetings/events, concessions, programs & services.
• Responsible for end-of-day deposits and financial reports.
• Ensure the completion of light maintenance including but not limited to: room set-up and take-down, general cleaning (windows, floors, spills, tables, chairs, vacuuming, clean surfaces in rest rooms and locker rooms, restock paper products, pick up outside litter and snow removal when needed) on a nightly/daily basis.
• Coordinate and implement any recreational program or activity and assist in any city-wide events as assigned.
• Complete ongoing facility program evaluations, injury reports, damage reports, and equipment or supply request forms.
• Open and close the building as scheduled.
• Act as emergency coordinator according to emergency action plan when necessary.
• Operate the ice resurfacer and maintain the ice surface.
• Other duties as assigned.

Minimum Requirements:

• Must be at least 18 years of age.
• High school diploma or equivalent (G.E.D.).
• Valid driver's license.
• Two years of ice maintenance experience.
• One year of direct customer service experience in a highly visible and active environment.
• Six months supervisory experience.
• Must be able to lift/move 50 pounds.

Preferred Qualifications:

• One year of college work in Recreation, Education, or related field. Equivalent experience would be acceptable.
• More than one year of direct customer service experience in a highly visible and active environment.
• More than six months supervisory experience.
• Current CPR and first aid training and/or certification.
• Experience operating skate sharpening equipment.

Working Conditions and Expectations:

• While performing the duties of the job, the employee is regularly required to stand, talk, hear, and write.
• Specific vision abilities required include close vision, distant vision, and peripheral vision.
• Frequently lift and/or move up to 50 pounds.
• The employee may occasionally climb a ladder, operate a lift, and operate a vehicle with multiple hand and foot operations.
• Must have the ability to walk on the ice surface.
• Must be able to perform all essential position functions under the working conditions as described.
• Must be self-motivated and a hard-working individual.

Located in the Twin Cities metro area, Eagan is home to about 68,000 people. The City operates under a Council-Administrator form of government, employing 250 regular full-time employees and up to 400 seasonal and part-time employees. Regarded as a great place to live, work, and play, the City of Eagan prides itself on exceptional customer service and employs a stable workforce with experienced and professional staff. Areas of employment include finance, engineering, law enforcement, fire safety, parks and recreation, forestry, public works and utilities, community development, sports and fitness, arts and preschool education, etc. Visit our website to learn more at www.cityofeagan.com!

The City of Eagan is an Equal Opportunity Employer