Facility Operation Assistant Lead

Lifetime; Northbrook (IL); On-site; Full time

Job summary

A leading company is seeking a Facility Operations Assistant Manager to support the Facility Operations Manager in maintaining clean facilities and delivering excellent customer service. The role includes training team members and managing schedules. Ideal candidates will have customer service experience and relevant certifications.

Benefits

Fully subsidized membership

Discounts on products and services

401(k) retirement savings plan

Training and professional development

Paid sick leave

Medical, dental, vision coverage

Short term and long term disability insurance

Life insurance

Paid time off

Qualifications

• 1 year of customer service experience.
• CPR/AED certification required within 30 days of hire.
• Aquatic Facilities Operator Certification (AFO).

Responsibilities

• Assists staff in maintaining locker rooms and common areas.
• Responds to member feedback and provides solutions.
• Coordinates and creates Operations staff schedules.

Skills

Customer Service

Training

Communication

Education

High School Diploma or GED

College degree in business, hospitality, or related field

Job description

Position Summary

The Facility Operations Assistant Manager is a full-time position that assists the Facility Operations Manager in delivering clean and functioning facilities while providing excellent customer service. This may include maintaining club space, training fellow team members, and being the source of managerial support when the Manager is not present. The Facility Operations Assistant Manager works the opposite schedule of the Facility Operations Manager and must be flexible to meet the needs of the business.

Job Duties and Responsibilities

• Assists staff in maintaining locker rooms, fitness floors, common areas, and amenities

• Responds to member feedback with urgency and provides follow up communication with solutions

• Assists the manager with monthly and annual budget recommendations

• Assists in training team members through providing on going training, coaching, counseling, and continuous feedback

• Serves on the club Safety Committee ensuring policies and regulations are in compliance with OSHA regulations

• Assists with the recruiting and interviewing for the Operations department

• Attends weekly department head, Operations department, and "all club" meetings

• Builds positive relationship with members while gathering feedback

• Coordinates and creates Operations staff schedules

Position Requirements

• High School Diploma or GED

• CPR/AED certification required within the first 30 days of hire

• 1 year of customer service experience

• Aquatic Facilities Operator Certification (AFO)

• Certified Pool Operator license (CPO) within 3 months of hire

• Must be available to work a flexible schedule to meet the needs of the business

Preferred Requirements

• Health and fitness operations experience

• College degree in business, hospitality, or related field

• Experience with building operations

Pay

This is an hourly position with wages starting at $23.50 and pays up to $31.75, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership

• Discounts on Life Time products and services

• 401(k) retirement savings plan with company discretionary match (21 years of age and older)

• Training and professional development

• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage

• Short term and long term disability insurance

• Life insurance

• Pre-tax flexible spending and dependent care plans

• Parental leave and adoption assistance

• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.