Facility Monitor Supervisor

The Healing Place; Wilmington (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

The Healing Place seeks a dedicated Team Leader to support on-duty Facility Monitors, leveraging lived recovery experience to guide clients through early recovery steps. The role emphasizes communication between management and staff and ensuring program operations run smoothly, safely, and with client-centered care.

Responsibilities include supervising hiring/training/scheduling, coordinating daily duties, crisis intervention, and HMIS management, all while upholding policy standards and

Qualifications

• Must have at least 1 year experience with clients with substance use disorder (SUD).
• High School Diploma or Equivalency is required (bachelor's degree preferred).
• CPR certification is required.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Must be able to spend extended periods on your feet.

Responsibilities

• Assist Team Leaders and Facility Monitors with hiring, training, scheduling and performance evaluations.
• Coordinate daily assignments and duties of the Facility Monitor Team.
• Provide direct on-site support for monitors (24 hours/day).
• Ensure on-duty monitors perform duties per facility standards.
• Assist with crisis interventions and safety monitoring.
• Document medications for client self-administration when needed.
• Oversee overnight program operations and policy adherence.
• Observe and document employee behavior for compliance.
• Maintain safety of staff, clients, and visitors.
• Support long-term program operations with Women’s and Men’s programs.
• Handle administrative tasks as needed.
• Manage HMIS platform per COC/COG standards.
• Conduct monthly staff meetings and compliance audits.

Skills

Excellent communication

Confidentiality

Time management

Professional image

Diversity awareness

Education

High School Diploma or Equivalency

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

POSITION SUMMARY

This position is responsible for providing support and assistance to the to the Facility Monitors on-duty during the assigned shift. This includes holding a position or responsibility for program operations and serving as the point of communication between management and the Facility Monitors on duty. The Team Leader PS uses their lived experience and recovery to provide support to clients and share hope as they walk with a client through the first steps or their recovery journey.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage and assist Team Leaders and Facility Monitors in the completion of job-related duties, to include hiring, training, scheduling, and evaluating performance
• Coordinate daily assignments and job duties of the facility Monitor Team
• Serve as direct support for the monitor staff on-duty (24 hours/day)
• Ensure that the Facility Monitors on-duty perform job duties according to facility standards
• Assist with Crisis interventions
• Document and make medications available for self-administration to clients when necessary
• Follow approved policies and procedures to operate Overnight programs
• Observe and document employee behavior
• Ensure the safety of facility staff, clients, and visitors
• Support the operations of the long-term program, working closely with both Women's and Men's program managers.
• Administrative tasks as needed
• Manage the Homeless Management Information System (HMIS) platform in accordance with COC/COG standards.
• Conduct monthly staff meetings.
• Conducting compliance audits to ensure facility monitor functions align with organizational policy/standards.

SKILLS

• Excellent written/oral/interpersonal communication skills
• Precise attention to detail
• Ability to maintain confidentiality of information, people, and processes
• Comfortable communicating with individuals with a diversity of backgrounds, income levels, and influence
• Organized with strong time management skills

QUALIFICATIONS / REQUIREMENTS

• Must have at least one year experience working with clients with substance use disorder (SUD)
• High School Diploma or Equivalency required (bachelor's degree preferred)
• Must be CPR certified
• Working knowledge in Microsoft Office (especially Outlook, Excel, and Word)
• Must be able to spend extended periods of time on your feet (walking, standing)
• Ability to project a professional image
• Must be able to lift 50lbs. on occasion
• Valid Driver's License required