Facility Manager – Wall Street

Friendly House Inc.; Worcester (MA); On-site; USD 65,000 - 95,000; Full time

Job summary

Friendly House Inc. in Worcester, MA, is seeking a Facility Manager to oversee 36 Wall Street's building and grounds, ensuring safety, cleanliness, and full operational readiness.

You will manage maintenance, security, vendor relations, and budgeting to support a respectful environment for clients and staff. The role requires leadership, strong knowledge of building systems, and the ability to coordinate projects, enforce codes, and respond to emergencies after hours.

Qualifications

• Five years of facilities management, maintenance, construction, or related field.
• Two years of supervisory experience.
• Available outside working hours for emergent communication.
• Knowledge of building operating systems; electrical, plumbing, HVAC and mechanical systems.
• Knowledge of project management principles and practices.
• Strong health, safety, and environmental regulations knowledge.
• Good organizational and multi-tasking abilities; problem solving.
• Experience forecasting capital needs and managing budgets.

Responsibilities

• Supervise, direct, and maintain a building of ~17,000 sf.
• Maintain building systems (heating, cooling, ventilation, plumbing, electrical).
• Oversee building inspections, permitting, and code adherence.
• Manage contractor/vendor relationships; review service contracts; negotiate bids.
• Initiate purchase requests; monitor expenses; implement cost reductions.
• Plan maintenance programs and ensure efficiency of all systems.
• Ensure security of building and grounds; manage security systems.
• Perform or oversee maintenance services, repairs, and janitorial work.
• Maintain a safe work environment for employees.
• Perform other duties as assigned by management.

Skills

Facilities management

Supervisory experience

Electrical/HVAC knowledge

Budget forecasting

Project management

Safety/compliance

Communication

Organization

Customer service

Computer skills

Driver's license

Job description

Description

• SUMMARY: The Facility Manager oversees the building and grounds of 36 Wall Street, ensuring the facility is safe, clean, and fully operational, and that the grounds are similarly well maintained in a way that demonstrates respect and care to clients, staff and our neighbors.

DUTIES AND RESPONSIBILITIES

• Supervise, direct, and maintain a building with a total gross square footage of approximately 17,000sf.
• Maintain building systems, such as heating, air conditioning, ventilation, plumbing, and electrical.
• Oversight & management of building inspections, permitting and overall code adherence.
• Manage contractor and vendor relationships and review service contracts regularly to ensure facility management needs are being met; negotiate bids and contracts for third party workers.
• Initiate purchase requests, monitor expenses and payments, and develop and implement cost reduction initiatives
• Plan to build maintenance and operational programs and ensure efficiency of all building systems.
• Responsible for the overall security of the building & grounds, including operational oversight & management of security systems.
• Perform, coordinate or oversee all maintenance services including repairs, janitorial services, and maintenance of grounds.
• Maintain a safe work environment for all employees.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES

• Directly supervise the Custodian assigned to 36 Wall Street.
• Supervise & support special projects and maintenance volunteers as needed.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; scheduling, assigning, and directing work; provide regular supervision & performance appraisal; addressing employee concerns and provide resolution.

QUALIFICATIONS

• Minimum of five years’ experience in facilities management, maintenance, construction, or related field
• Minimum of two years’ supervisory experience
• Must be available outside working hours for emergent communication
• Knowledge of building operating systems; working knowledge of electrical, plumbing, HVAC and mechanical systems
• Working knowledge of principles and practices of project management
• Sound knowledge of health, safety, and environmental regulations
• Must have good organizational skills and ability to efficiently multi-task, define problems, and resolve them quickly
• Experience in forecasting capital needs & managing budgets
• Accurate and precise attention to detail
• Must possess strong customer service and interpersonal skills, must be able to communicate and collaborate effectively with internal personnel at all levels and external vendors in a supportive and positive manner
• Must possess basic computer skills (email, word processing, spreadsheets)
• Must possess current driver's license and excellent driving record
• Other skills required: general knowledge of building codes & inspectional requirements

COMPETENCIES

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Safety and Security

Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Physical Demands and Work Environment

• Both general office conditions and occasional outdoor work with exposure to extreme temperatures and inclement weather conditions.
• This position requires prolonged periods of time walking, standing, bending, lifting, ascending and descending steps and ladders; must be able to lift and carry up to 50 pounds.
• Able to respond to emergencies in the evenings and on weekends is required.