Facility Manager, Shuttle Operations

ZipRecruiter; Baltimore (MD); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading company in the transportation sector seeks a Shuttle Operation Supervisor in Baltimore. In this role, you will oversee a team, manage customer relations, and ensure compliance with company standards, all while maintaining efficient shuttle operations. The ideal candidate will have supervisory experience in transportation and excellent communication skills, offering a competitive hourly wage and benefits package.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Qualifications

• Prior supervisory experience in the transportation industry required.
• Must possess a valid state-issued driver’s license with a clean record.
• Excellent verbal and written communication skills necessary.

Responsibilities

• Oversee day-to-day activities of shuttle operation.
• Manage personnel issues and employee supervision.
• Ensure maintenance of operations and quality service.

Skills

Communication

Leadership

Organizational Skills

Tools

Microsoft Word

Microsoft Excel

Job description

Job DescriptionJob Description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We

use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Responsible for running the day-to-day activities of a shuttle operation including, but not limited to, the supervision of employees, maintaining client relations, and ensuring that company standards are being upheld. Other duties include general accounting, general HR functions (hiring, terminating, and training) and claims review. This includes:

• Oversee customer relations to ensure that complaints, disagreements or misunderstandings about the shuttle bus operation or service are resolved diplomatically.
• Oversee daily shuttle bus operation.
• Supervise the quality of work for all employees to ensure that all work tasks and assignments are performed efficiently, effectively, and as required.
• Ensure that proper shuttle operations, security, cash control and customer service procedures are being followed by all employees.
• Handle all personnel issues and paperwork for hiring, termination and training of support staff.
• Supervise shuttle operations in order to ensure that incoming customers are served efficiently and properly.
• Monitor maintenance of the operation to ensure that it is clean and maintained according to company policies and procedures.
• Handle general accounting duties such as accounts payable, payroll, petty cash, and budgeting.
• Monitor and review all damage claims in order to assign responsibility for damages.
• Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.

Qualifications

• Qualified candidates must possess excellent verbal and written communication skills.
• Qualified candidates must have prior supervisory or management experience; Prior supervisory experience in the transportation industry (this role requires supervision of full-time and part-time shuttle drivers and other frontline hourly positions).
• Qualified candidates should be proficient with Microsoft Word and Excel.
• License Requirement: Must possess a valid state-issued driver’s license with a current address and acceptable driving record.
• Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

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Salary Range: $25.00 per hour

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term , life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to , , , , , , citizenship status, marital status, , veteran status, or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.