Facility Manager, Airport Operations

ZipRecruiter; Orlando (FL); On-site; USD 78,000; Full time

Job summary

A leading company is seeking a Manager for Wheelchair, Baggage Handler, and Skycap operations in Orlando. Responsibilities include overseeing staff, maintaining regulatory standards, and ensuring client satisfaction. Candidates must have at least two years of managerial experience, with a background in hospitality or retail preferred. This full-time position offers a salary of $77,969 per year and comprehensive benefits including medical, dental, and 401k plans.

Benefits

Medical benefits

Dental coverage

Vision insurance

401k Plan

Paid Time Off

Qualifications

• At least two years managerial experience.
• Experience in airline/hospitality, retail, or armed forces.
• Excellent oral and written communication skills.

Responsibilities

• Oversee the Wheelchair, Baggage Handler and Skycap operation.
• Ensure high satisfaction for clients and passengers.
• Manage and supervise employees in accordance with company policy.

Skills

Communication

Staff Management

Customer Service

Problem Solving

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Payroll System

Job description

Job DescriptionJob Description

Overview

Bags, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

This position will oversee the Wheelchair, Baggage Handler and Skycap operation, while implementing and maintaining consistent regulatory regulations standards and safeguards. Assuring each airline client and traveling passenger remains highly satisfied with our service.

• Oversee the staff, consisting of Supervisors, Baggage Handlers, Wheelchair Assistants and Skycaps
• Maintain records on company technology and required airline materials
• Monitor, observe, coach and document the day-to-day activities of the operation and employees
• Ensure corporate and area management are informed of any deficiencies
• Effectively communicate with the client and guests to ensure consistent and satisfactory service levels
• Respond to clients as well as corporate inquiries timely and effectively
• Schedule and staff a busy 365 day a year operation
• Manage/Supervise employees in accordance with company policy and practices/Provide progressive counseling for attendance and performance issues
• Monitor and manage payroll to ensure accuracy
• Facilitate and provide proactive customer/guest service
• Create a team-oriented environment with positive employee morale
• Identify and correct problems pertaining to productivity, standards and efficiency
• Ensure that all audits to include: HR, financial, and risk management achieve satisfactory results – identify and correct issues noted on audits
• Understand where applicable union contracts and develop effective working relationship with local labor unions
• Provide support as well as leadership in special initiatives or projects as directed by regional or corporate management

Qualifications

**This location requires employees to be vaccinated against COVID-19 as a condition of employment, subject to any valid medical or accommodation.**

• At least two (2) years managerial experience
• Experience in airline/hospitality, restaurant, tourism, retail, or armed forces
• Excellent oral and written communication skills
• Communicate effectively with employees and clients to ensure fulfillment of performance requirements
• Maintain positive relationship with client representatives
• Computer skills; proficient in Word, Excel, Outlook, applicant tracking, payroll system
• Front-line management experience along with recruiting and staffing responsibilities
• Must be able to handle multiple priorities simultaneously
• Must be able to obtain an SIDA security clearance badge and successfully complete Ground Security Coordinator training

Salary Range: $77,969 annually per year

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term , life insurance, accident insurance, 401k and paid time off.

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SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to , , , , , , citizenship status, marital status, , veteran status, or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Right to Work Poster

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