Facility Maintenance Team Lead

23rd Group; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading facilities management organization is seeking a Facility Maintenance Team Lead to supervise and mentor a team in delivering high-quality maintenance services. The role involves managing work orders, ensuring exceptional customer service, and identifying training opportunities for team members. Join a rapidly growing company recognized for its commitment to excellence and customer satisfaction.

Qualifications

• At least 3 years of supervisory experience.
• Knowledge of facility maintenance.

Responsibilities

• Coach team members to ensure high-quality service delivery.
• Document employee performance and identify training opportunities.
• Act as the first point of contact for team questions and concerns.

Skills

Customer Service

Negotiation

Multitasking

Education

High School Diploma or GED

Job description

Join to apply for the Facility Maintenance Team Lead role at 23rd Group.

23rd Group is a facilities management organization that offers general maintenance, project management, and construction-related services to multi-location commercial clients. The company's commitment to improving routine facility maintenance processes, reducing costs, and delivering superior customer service has resulted in a rapidly growing customer base.

Job Description

23rd Group is seeking a Team Lead, responsible for mentoring and supervising team members processing facility maintenance work orders for commercial locations.

Position Responsibilities

1. Coach team members to ensure high-quality service delivery.
2. Document employee performance and identify training opportunities.
3. Act as the first point of contact for team questions and concerns.
4. Guide team members to avoid escalations and manage escalations personally.
5. Negotiate with Technicians to control costs.
6. Maintain fair gross profit margins.
7. Identify opportunities for customer growth and process improvements.
8. Manage employee resources such as attendance, PTO, and overtime.

Qualifications

1. High School Diploma or GED.
2. At least 3 years of supervisory experience.
3. Knowledge of facility maintenance.
4. High-energy, positive attitude.
5. Exceptional customer service skills.
6. Ability to prioritize and multitask in a fast-paced environment.
7. Discretion in handling sensitive information.
8. Excellent attendance and punctuality.
9. Sense of urgency.
10. Strong numerical and negotiation skills.

Company Description

Recognized on Inc. 5000 for three consecutive years, 23rd Group is a fast-growing provider of construction and facility management services, serving over 12,000 locations across various sectors with a network of over 3,000 service providers.